Solutions Engineer

Summary

Join Recast Software as a Solutions Engineer to showcase the value of our tools to IT administrators and leaders. Partner with the sales team to understand customer challenges and demonstrate how Recast's products address them through compelling product demos. Collaborate with other teams to improve products and processes. Passionately present Recast products, ask insightful questions to understand customer needs, and translate complex solutions into easily understandable narratives. Implement Recast solutions, guide customers through pilot programs, stay updated on new products and industry trends, and address security and technical requirements. This role requires 3+ years of experience as a SysAdmin using MECM (SCCM) and/or Intune, a deep understanding of SCCM, Intune, and other IT infrastructure tools, and experience working with environments exceeding 3,000 endpoints. The ideal candidate will also possess pre-sales or solutions engineering experience and strong communication skills.

Requirements

• You have 3+ years of professional experience as a SysAdmin using MECM (SCCM) and/or Intune
• You understand the day-to-day world of SCCM, Intune, and other infrastructure tools used by IT teams
• You enjoy working with customers and are interested in supporting the sales cycle by helping customers solve complex infrastructure problems. You’re comfortable presenting to small groups
• You’ve worked in environment exceeding 3,000 endpoints

Responsibilities

• Passionately show off Recast products during technical demonstrations
• Ask probing questions to fully understand IT administrator and leader needs and how Recast's products/features align
• Turn complex requirements and solutions into easy to understand stories which persuade individuals, teams, and organizations to desire the outcomes Recast tools deliver
• Implement Recast solutions and guide customers through pilot / proof of concept engagements in order to win sales
• Keep up to date on new Recast products/features and changing systems management industry trends
• Help address Security and Technical Requirements questions as part of sales process
• Understanding how Recast products can support and be implemented in complex environments

Preferred Qualifications

• Pre-Sales or solutions engineering experience
• Ability to work independently, manage time effectively, and learn new products and tools
• Experience working with enterprise customers
• Involvement in the systems management community
• Broad Windows infrastructure experience
• Experience with Mac and Linux
• You are empathetic . Through empathy, we better understand the problems in front of us, feel our customers’ pains and joys, and look out for the needs of all team members
• You are curious. Ideas are rarely linear and often come from unexpected places. We ask the hard questions and also the simple ones. We listen to and embrace feedback because we can all learn from each other
• You make mistakes. Mistakes are the foundation of success. We foster an environment where not getting it right every time is recognized as part of the innovation process
• You bring positive energy and humor to work. We show up ready to make a positive impact, look out for each other, and we don’t take ourselves too seriously
• You are change ready. The IT industry changes quickly. Our ability to be flexible and adapt on a constant basis determines our success
• You are self-motivated. We proactively define the work that is important for our individual growth and the growth of the company

Benefits

• The total on target earnings for this role is $100k-$110k. The base salary range for this position is $70,000-$80,000. This role includes additional incentive compensation target of $20,000-$30,000 based on a commission plan. Salary may vary based on experience, skills, and geographic location
• Medical, dental, and vision
• Employer paid STD, LTD, AD&D and life insurance
• Educational assistance
• Adoption assistance
• 401k with employer match
• Work-life balance, flexible time off and remote work options