Solutions Engineer

Summary

Join Time Doctor as a Solutions/Sales Engineer and solve complex customer problems, closing large deals. Collaborate with the sales team and channel partners to understand customer needs, strategize winning sales cycles, and deliver compelling demonstrations. You will support enterprise Proof of Concepts and ultimately close business. As a Solutions Engineer, you will run demos and proof of concepts, including gathering success criteria, system configuration, training, troubleshooting, and Professional Services scoping. You must share our passion for reinventing workforce analytics and performance and thrive in a dynamic environment. This role requires comfort in both business and technical contexts, interacting with executives and technical audiences.

Requirements

• 5+ years in a customer facing role selling to Medium and large enterprises and Fortune 500 accounts, of which 3+ years specific to pre-sales experience
• Strong understanding of web technologies: APIs, integrations, data formats (JSON/CSV), authentication (OAuth, SAML)
• Excellent communication and storytelling skills—both technical and business-facing
• A consultative, value-first approach to solutioning and customer engagement
• Ability to manage multiple priorities and work cross-functionally
• Excellent presentation and product demonstration skills adaptable to both executives and technical buyers
• Willingness to travel to events or onsite to customer implementations

Responsibilities

• Craft and deliver sales presentations & demonstrations that show how Time Doctor can uniquely address a customers’ needs and deliver value
• Scope and execute proof of concept evaluations - gathering technical requirements, defining success criteria, guiding installation and conducting hands-on workshops and training
• Present Time Doctor technology and vision to executives and technical contributors at prospects and customers
• Collaborate with Account Executives to identify pain and challenges in a customers’ business related to software adoption and analytics
• Work hands-on with prospects and customers to demonstrate and communicate the value of Time Doctor technology throughout the sales cycle, from demo to proof of concept to design and implementation
• Collaborate cross functionally with product, engineering, customer success and others to gather customer feedback and escalate deal-blocking issues
• Address a prospect’s technical questions on Time Doctor’s technology, installation, security and data privacy
• Gather technical requirements and validate technical fit, ensuring a smooth handoff to implementation teams and setting up customers for success
• Respond to RFI/RFP/Security documentation requests
• Maintain a deep understanding of competitive and complementary technologies and vendors and how to position Time Doctor in relation to them
• Successful alignment of technical solutions with client requirements
• Contribution to successful sales presentations and proposals
• Effective collaboration with both Sales and Product teams
• Maintenance of up-to-date technical documentation
• Positive client feedback on technical support and guidance

Preferred Qualifications

Experience with tools like Hubspot, Big Query, Looker, Qlik, product analytics platforms is a plus