Solutions Engineer

Summary

Join Turnitin as a skilled Solutions Engineer and become a technical expert, strategic sales partner, and strong communicator within the Revenue Operations Department. You will engage with customers, understand their needs, and design solutions showcasing product value. This role involves supporting sales and customer success teams, delivering impactful product demonstrations, and contributing to proposal responses. You will also represent the company at conferences and maintain updated product knowledge. The position requires 2-4 years of experience in a similar role and strong technical and communication skills. Turnitin offers a competitive total rewards package including generous time off, health and wellness programs, and a remote-centric culture.

Requirements

• 2-4 years of experience in a Solutions Engineering or similar technical customer-facing role
• Strong understanding of our product suite, including front-end and back-end functionality
• Ability to troubleshoot technical product functional issues, sales processes, and propose solutions
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to diverse audiences
• Team-oriented mindset, working effectively with Sales, Customer Success, and other internal stakeholders
• Ability to align technical solutions with customer needs and business objectives

Responsibilities

• Engage in functional & technical discussions with customers, understanding their requirements and pain points
• Design and present solutions that demonstrate the product's value, addressing customer needs effectively
• Conduct needs assessments and solution-finding sessions, including technical questionnaires, for customers with varying levels of complexity
• Provide technical expertise to Sales and Customer Success teams, supporting them in achieving revenue goals
• Develop and deliver impactful product demonstrations, tailoring them to specific audiences, verticals, and customer needs
• Contribute to proposal responses (RFIs/RFPs, tenders), addressing functional and technical requirements
• Stay updated on best practices and product knowledge, sharing insights with internal teams
• Collaborate with colleagues on technical solutions and problem-solving strategies
• Represent the company as a product expert at conferences, demonstrations, and customer visits, if necessary
• Address technical questions and follow up on pending issues
• Invest in personal and professional growth, expanding your technical skills and product knowledge

Preferred Qualifications

• Bachelor's or Master's degree in relevant/related fields
• Experience in Sales/Solutions Engineering and Management within the Technology sector

Benefits

• Generous time off
• Health and wellness programs
• Remote-centric culture
• Health Care Coverage
• Education Reimbursement
• Competitive Paid Time Off
• 4 Self-Care Days per year
• National Holidays
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time
• Charitable contribution match
• Monthly Wellness or Home Office Reimbursement
• Access to Modern Health (mental health platform)
• Parental Leave
• Retirement Plan with match/contribution