Solutions Engineer I

Summary

Join Hologram as a Solutions Engineer I and become a key technical advisor, ensuring successful IoT deployments for our customers. This customer-facing role involves onboarding new clients, troubleshooting connectivity issues, and guiding them through the entire deployment lifecycle. You will lead onboarding efforts, diagnose and resolve connectivity problems, and collaborate with internal teams. The position requires strong technical skills in cellular networks, IoT devices, and scripting languages. Hologram offers a competitive salary, comprehensive benefits, and a remote-first work environment.

Requirements

• Solid understanding of cellular networks, IoT devices, various Radio Access Technologies (RATs), and communication protocols (e.g., TCP/IP, UDP, MQTT)
• 2+ years in a customer-facing technical role (e.g., Solutions Engineer, Technical Support Engineer or Technical Consultant)
• Experience working with scripting languages (e.g., Python or Ruby), SQL, and REST APIs
• Strong written and verbal communication skills, with the ability to explain complex technical topics to non-technical audiences
• A strong customer-centric mindset with a focus on solving problems and driving value
• Proven ability to quickly learn and adapt to new technologies and technical concepts

Responsibilities

• Lead onboarding efforts, partnering cross-functionally to ensure seamless deployment
• Guide customers through SIM provisioning, device configuration, and connectivity setup
• Diagnose and resolve SIM, device, and network-level connectivity issues in collaboration with internal teams
• Own all Level 2 (L2) support escalations, ensuring timely resolution and clear communication with customers
• Work hand-in-hand with customers to scope, debug, and resolve technical challenges throughout the deployment lifecycle
• Understand a wide variety of customer use cases, and align technical solutions with both business and functional requirements
• Escalate complex or systemic issues while maintaining ownership and customer trust
• Maintain and improve internal tooling, including AI-driven support tools and Help Center content
• Contribute to documentation and knowledge bases to support scalable, self-service support
• Advocate for customers internally, surfacing product gaps, technical pain points, and feedback to improve the overall platform experience

Preferred Qualifications

• Enjoy solving complex, technical problems that directly impact customers
• Have a curious, self-driven mindset and aren’t afraid to dive into logs, APIs, or device configurations
• Thrive in customer conversations and can translate technical details into clear, actionable guidance
• Are comfortable working across teams — from support and sales to product and engineering
• Want to be part of a fast-moving team where your input shapes both the customer experience and the product

Benefits

• $95,000-$120,000 base salary and a new hire equity option grant
• Unlimited paid time off and flexible scheduling
• We cover 100% of premiums for employees and 95% for dependents on our base medical plan
• We cover 100% of premiums for employees and 80% for dependents on our base dental plan
• We cover 100% of premiums for employees and 99% for dependents on our vision plan
• 14 weeks of family leave
• Monthly benefits budget
• $1,000 sign-on bonus/home office setup stipend