Solutions Engineer

Summary

Join Vanta, a company dedicated to securing the internet and protecting consumer data, as a Solutions Engineer. You will lead technical discussions with prospects and customers, ensuring they utilize Vanta to its full potential. Working pre- and post-sales, you'll guarantee technical fit and create innovative solutions. Your focus on customer needs will drive onboarding, adoption, and retention. You will also contribute to collecting customer feedback and building internal resources. This role requires strong technical skills, customer-facing experience, and a collaborative spirit.

Requirements

• Have 2+ years of customer-facing, technical experience as a solutions engineer, sales engineer or equivalent title
• Have previous B2B SaaS experience
• Have hands-on experience with cloud platforms: AWS, Google Cloud, Microsoft Azure & Operating Systems (Windows, MacOS, Linux) and cloud application architecture
• Have strong project management skills with a proven ability to operate in a startup environment that lacks structure of a larger organization
• Be creative, technical, and naturally persuasive
• Be detail-oriented and organized
• Love listening to customers, discussing strategy with colleagues, but also diving into the weeds
• Have general knowledge with a scripting language (Python, Ruby, Bash, and JavaScript) and a desire to expand those skills

Responsibilities

• Own the technical relationship with our customers
• Develop a deep understanding of our product capabilities, integrations, configurations messaging, partner ecosystem, and competitive landscape
• Listen carefully to prospects and clients to provide market feedback to the product team and help prioritize functionality needed to drive sales opportunities
• Support customers thought their trial process with Vanta
• Build product examples, documentation, and other critical resources for our customers
• Cultivate an environment of teamwork, openness, creativity, and continuous improvement
• Creatively identify and help drive new programs to improve the pre to post-sales transition

Preferred Qualifications

• Be familiar with REST API development and service integrations
• Ideally have prior experience in the cybersecurity space

Benefits

• Industry-competitive compensation
• 100% covered medical, dental, and vision benefits with dependents coverage
• 16 weeks fully-paid parental Leave for all new parents
• Health & wellness and remote workplace stipends
• Family planning benefits through Carrot Fertility
• 401(k) matching
• Flexible work hours and location
• Open PTO policy
• 11 paid holidays in the US
• Offices in SF, NYC, Dublin, and Sydney