Solutions Engineer

Summary

Join Xsolla as a Solution Engineer and contribute to a fast-growing, global organization. This customer engagement role requires strong technical understanding and excellent communication skills. You will work closely with the customer's technical team to solve their challenges, ensuring smooth integration and launch processes. You will play a key role in translating technical details into clear communication, balancing customer needs with internal delivery timelines, and upholding high standards of operational excellence. This role involves close collaboration with the engineering team to understand the platform, APIs, and roadmap.

Requirements

• Bachelor’s degree in Engineering, Computer Science, or a related technical field
• 3–5 years in a technical customer-facing role (e.g., Solution engineer, sales engineer or technical evangelist)
• Solid understanding of technical systems, software infrastructure, and operational workflows
• Excellent communication skills, both written and verbal, with an emphasis on clarity, structure, and accountability
• Proven ability to coordinate across multiple departments, manage competing priorities, and deliver results in a structured and timely manner
• Self-starter with a collaborative mindset and a proactive, can-do attitude
• Experience working in global, multicultural environments and across time zones

Responsibilities

• Serve as the technical lead for key customers, managing onboarding, integration, and ongoing success activities
• Partner closely with the core engineering team, and product teams to understand the product architecture, APIs, features and how they map to customer needs
• Own and manage customer product launches, ensuring all technical components and dependencies are delivered smoothly
• Partner closely with customer success managers to ensure all technical issues are making progress, blockers are being addressed, and resolutions are happening to ensure seamless communication and build customer trust
• Lead structured and timely follow-ups, ensuring all technical action items are tracked, documented, and delivered
• Act as a bridge between technical teams and non-technical stakeholders, clearly communicating between customer needs
• Anticipate and manage stakeholder expectations, escalate risks early, and proactively resolve potential issues
• Regularly share customer feedback and pain points with product development teams to improve products and make the customer journey easy

Preferred Qualifications

• Background in B2B SaaS, enterprise platforms, or infrastructure-focused products
• Familiarity with APIs, cloud infrastructure, AI tools and technologies
• Experience with Agile methodologies and tools such as Jira and Confluence
• Experience supporting multi-region deployments or customer launches
• Strong English communication skills

Benefits

• 100% company-paid medical, dental, and vision plans
• Unlimited Flexible Time Off
• A personalized career roadmap for each employee
• Professional development through training and educational opportunities