fabric is hiring a
Solutions Engineer II

Summary

Join fabric, a revolutionary commerce platform, as a Solutions Engineer to support our sales team and deliver technical solutions for clients. With deep technical acumen and expertise in eCommerce technologies, you will configure demo environments, troubleshoot issues, develop demonstration scenarios, and more. Based in the United States (California, Washington, New York, Texas, Massachusetts), this role offers competitive compensation, PTO, benefits packages, wellness & technology programs, 401k program, and a fast-paced, collaborative environment.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or an equivalent degree
• 3+ years of experience as an eCommerce Solutions Engineer or in a similar technical role within the eCommerce domain
• Strong understanding of eCommerce platforms and / or Order Management Systems (e.g., Shopify, Magento, Commercetools, Salesforce Commerce Cloud, Manhattan & Associates, Fluent Commerce, etc)
• Expertise in working with REST APIs and and related tools like Postman
• Understanding of front-end web development frameworks such as React, Next.js , Vue,js
• Ability to set up test automation scripts using technologies like Selenium
• Experienced at demonstrating software using a value-based approach
• Excellent problem-solving skills and a proactive approach to addressing technical challenges
• Has demonstrated the ability to resolve complex technical issues involving multiple systems in order to deliver solutions
• Track record of contributing and developing technical sales assets (demos, POCs, architecture readouts)
• Strong communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders
• Ability to manage multiple deliverables and effectively prioritize the workload

Responsibilities

• Support the sales team with technical aspects of the sales processes
• Configure and maintain demo environments for Sales related needs, including the deployment and testing of new features to those environments
• Troubleshoot and resolve technical issues related to functionality, integrations, and performance
• Partner and meet with clients to understand their business requirements and ensure proposed solutions meet their expectations
• Deliver bespoke demonstration scenarios for internal and external audiences
• Develop and deliver proofs of concept (POCs) in support of sales opportunities
• Become an expert on fabric products and related ecosystem technologies
• Writing technical responses to RFP/RFQ/RFIs
• Contribute to the development of product documentation, knowledge base articles, and best practice guidelines
• Intake of customer feedback in order to communicate with product & engineering teams for potential roadmap initiatives

Preferred Qualifications

• Experience with project management tools and methodologies is a plus
• Experience with leading Content Management products and tools is a plus

Benefits

• Competitive compensation packages
• PTO and Holiday plans
• Benefits packages which include Medical, Dental, Life, and Vision
• Wellness & Technology Programs
• 401k Program
• Fast-paced, fun and collaborative environment
• A team invested in you both personally and professionally