Solutions Engineering Manager

Summary

Join Grafana Labs as the Manager of Solutions Engineering for the Benelux region! You will build and manage a high-performing team of Solution Engineers, contributing to the regional expansion. Collaborate with sales, customer experience, and marketing teams to ensure customer success and product adoption. Work closely with product and engineering teams to influence the product roadmap based on customer feedback. Achieve and exceed regional financial targets, impacting the company's global goals. This leadership role requires a servant-based approach, mentoring and developing your team while also contributing to field responsibilities.

Requirements

• Some experience leading a team, 5-10 years in the high tech industry having held roles such as Developer, Architect, Sales Engineer/Architect, Manager, etc
• Proven success working in a fast-paced, high growth startup environment that is remote-first
• Proven track record of mentoring, developing people and managing performance over time. Has successfully mentored individual contributors
• Direct experience implementing and/or executing a formal sales methodology, eg COM, Value selling, qualification frameworks like MEDDPICC
• Direct experience selling monitoring/data/visualization products
• Proven ability to own a book of business, direct your own and your team's work and initiatives to exceed your quarterly targets
• English fluency required, and a second European language is preferred
• Located in the Netherlands or Sweden

Responsibilities

• Attract, recruit, ramp and mentor a team of great Presales SE’s from diverse backgrounds and experiences
• Get the best out of your team with a servant based leadership approach. Adopting a player/coach mentality will be critical here, ensuring that you balance your field responsibilities with the needs of your team. Mentoring and career development will be critical to your team's success over the long term
• Direct the bulk of your day to day work based on guidance and goals from leadership, owning the planning, actions and outcomes of the region
• Partner with the Benelux / NEMEA Sales leadership on customer programs, marketing initiatives and community/company events to drive adoption and expansion within our customer base
• Executive sponsorship of key accounts in the region will be key to your success. Being a thought leader/partner to your customers and the company within EMEA
• Understanding your key customers’ strategies for adoption of Grafana technologies and developing programs and collateral to enable them to be successful
• Ensure that your customers’ requirements are being met with our product through partnership with Product Management and Engineering, helping them prioritize their team's time with a data-driven approach to wins/losses/needs vs wants, etc
• Own and report on the quarter over quarter cadence of your team while they help prospects evaluate our software with demonstrations, technical deep dives, trials and POVs
• Find and drive enablement and sell with/through channel partners in the region. Both at a local, geo and global level with both RSI’s and GSI’s

Preferred Qualifications

Open Source selling or Cloud first/Product led sales go to market motion a big plus

Benefits

• Equity
• Bonus (if applicable)
• Other benefits listed on our careers page