Spanish and English Bilingual HR Support Representative

Summary

Join Sutherland as a Bilingual HR Support Representative, utilizing your Spanish and English proficiency to handle employee inquiries, resolve issues through ticketing systems, and maintain high service levels. You will address questions on policies and benefits, handle sensitive information confidentially, and take ownership of query resolution. This role offers long-term job security, competitive salary, and clear career progression. Sutherland provides a supportive environment with world-class training and numerous benefits, including additional health and life insurance, generous annual leave, food vouchers, and remote work flexibility. The company also offers various perks such as employee assistance programs, discounts, and professional development opportunities.

Requirements

• Excellent proficiency in Spanish (B2 or higher)
• Good command of English (B2 or higher)
• Strong attention to detail and interpersonal skills
• Excellent decision-making and problem-solving abilities
• Ability to manage confidential data with strict adherence to privacy standards
• Agility to adapt in a fast-paced, dynamic environment

Responsibilities

• Receive and log HR inquiries promptly via phone and email
• Resolve queries through efficient ticketing systems
• Address employee inquiries on policies, benefits, and more
• Maintain high-quality service levels and adhere to processes
• Handle sensitive information with integrity and confidentiality
• Take ownership of query resolution and individual metrics

Benefits

• Long-term job security with a permanent contract
• Additional health and life insurance coverage
• Generous annual leave
• Food vouchers and paid breaks
• Competitive salary and clear career progression
• Flexibility to work remotely
• World-class on-the-job training
• Fully digital employee services with eSignature
• Employee assistance program for psychological support
• Exclusive employee discounts portal
• Lucrative employee referral program
• Rewards and recognition for your achievements
• Relocation package for those moving cities or countries
• Partial Multisport card coverage
• In-house learning portals with certification options
• Engaging office events and wellness initiatives
• Gift for birth or adoption
• Corporate social responsibility events and team-building activities
• Exposure to global business insights and practices