Remote Spanish Bilingual Customer Service Representative

Summary

Join Our Team! We're Hiring Healthcare/Patient Service CSR (Spanish Bilingual) with Diverse Expertise!. As the Healthcare/Patient Service CSR, you will provide exceptional support to patients and healthcare providers, assisting with inquiries, appointment scheduling, insurance verification, and billing questions.

Requirements

• Fluent in both Spanish and English (verbal and written)
• At least 2 years in a high-intensity, fast-paced environment as a Spanish Bilingual Patient Service Representative
• Heavy calls (inbound and outbound) experience
• Proficiency certificate in Spanish
• Has experience in scheduling appointments
• Experience in Radiology practice is a MUST
• Proven work experience as a Patient Service Representative or similar role
• Knowledge of medical terminology, procedures, and insurance processes
• Excellent communication and interpersonal skills
• Strong problem-solving and customer service skills
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment
• Familiarity with electronic medical records (EMR) systems

Responsibilities

• Assist Spanish-speaking patients with inquiries and appointments
• Answer inbound calls and respond to patient queries in a professional and compassionate manner
• Manage the intake of members or the admission/discharge information post notification
• Handle resolution/inquiries from members and/or providers
• Provide and handle eligibility, benefits of coverage, claims, and prior authorization
• Provide bilingual support and assistance to patients throughout their healthcare journey
• Schedule and reschedule appointments accurately
• Follow up with patients regarding payment and insurance matters
• Maintain patient records and confidentiality

Benefits

• Permanent Work From Home
• Weekly Paychecks
• Fixed Weekends Off
• HMO Reimbursement on your 90th day
• Thriving Company Culture with Complete Autonomy
• Exclusive Specialized Training Programs