ADLINK Technology is hiring a
Sr. Account Management Specialist in Worldwide

Summary

The job is for an Order Processing Support role at ADLINK, a global edge computing company. The role involves processing orders, maintaining customer relationships, and coordinating with other departments. The position can be based in San Jose, CA or remotely.

Requirements

• BA/BS is a plus or equivalent training/experience
• Minimum of 5-7 years’ customer support experience in the same or related field
• Direct, OEM or channel sales experience with CPU component hardware, systems level products or system software licensing desirable
• Proficiency in MS Suite, strong with Excel
• Experience with hardware manufacturing systems including importance of accurate forecasting and resource management

Responsibilities

• Build up and sustain customer relationships
• Support the assigned region with outbound sales activities and account management for sustainment and growth
• Review orders for materials or merchandise from sales employees or direct customer contact. Maintain customer files with sales contracts and other information. Provide price quotations and may perform order entry when necessary
• Coordinate with other departments regarding order status, shipping dates, prices, product availability and customer credit status
• Review customer product specification and provide feedback and recommendation of product
• Customer backlog and forecast management
• Support and maintain customer consignment program activities
• Plan and implement projects that support the sales organization
• Assist sales organization in providing technical and administrative product information
• Provide support and follow up for sales organization with program registration management and conflict resolution
• Work on problems of moderate to complex scope where analysis of situations or data requires a review of a variety of factors
• Exercise judgment within defined procedures and practices to determine appropriate action
• Reporting and analytics as required to support the sales organization, customer and his or her manager
• Review and approve applicable department order entries and drop ship documents
• Contract Management – Coordination with internal contract management specialist and ensures that terms of the contract are met and followed
• Support his or her manager with planning and implementation of sales procedures

Benefits

• Competitive, company subsidized premiums for Medical, Dental, and Vision Insurance
• 100% company paid premiums for Life, AD&D, Short Term Disability, and Long-Term Disability insurance
• Retirement plan with matching contributions
• Flexible spending plans for health care, dependent care, and commuter benefits
• Employee Assistance program and Travel Assistance
• Competitive Vacation and Sick Leave
• 12 paid holidays including Martin Luther King Jr. Day, Lunar New Year, and Juneteenth
• Float holidays
• Paid community volunteer time
• Discounts at participating travel, groceries, retail, and other providers via ADP LifeMart
• EV charging available at our San Jose facility
• Fun, engaging monthly events and company parties
• Weekly snacks, fresh fruit services, bagels and donuts on specified days in our San Jose facility and much more!