Addepar is hiring a
Sr. Content Designer

Summary

The job is for a Content Designer at Addepar who will shape the future of help and training, redesigning the knowledge base and in-app experiences. The ideal candidate has 3+ years of experience in content strategy, high emotional intelligence, exceptional writing skills, and familiarity with design and operational tools.

Requirements

• 3+ years of owning/supporting the content strategy for a knowledge base or product area
• An inspiring portfolio that showcases how you think about and approach help and training experiences. Must include writing samples
• Experience developing and maintaining a content system or style guide

Responsibilities

• Develop expert knowledge of our users and product challenges
• Balance empathy, logic, and data to make informed content decisions
• Develop a system of reusable content that streamlines product training and support
• Craft and maintain clear, easy-to-follow help articles and guides
• Collaborate with and influence cross–functional teams
• Facilitate productive meetings, working sessions, and workshops
• Regularly share and solicit feedback on your work
• Mentor your fellow content designers and participate in content reviews
• Improve design consistency and contribute to our content standards
• Learn and gain expertise in design and operational tools at Addepar

Preferred Qualifications

• High emotional intelligence. People enjoy working with you!
• Exceptional writing, collaboration, communication, and presentation skills
• Familiarity with Zendesk, Confluence, and Jira
• Experience working with design and prototyping tools like Figma

Benefits

Work in a global flexible workforce model with offices in multiple locations