Cover Genius is hiring a
Sr. Customer Integration Manager, Remote - United States

Summary

The job is for a Senior Associate in Customer Integrations at an insurtech company, Cover Genius. The role involves leading cross-functional initiatives, managing communication with partners, vendors, and underwriters, and driving the launch of new programs and products. The ideal candidate should have 5 or more years of experience in process optimization, UX, design, and operations management in Tech, Supply Chain, or Manufacturing industry.

Requirements

• 5 or more years of experience with process optimization, UX, design, and operations management in Tech, Supply Chain, or Manufacturing industry
• Proficiency in utilizing data and analytics to drive strategic decisions, improve customer outcomes, and identify areas for optimization
• Experience leading the entire project lifecycle from end to end in an agile environment
• Proven ability to manage and develop relationships with key external and internal stakeholders
• Experience leading high performing multi-disciplinary teams in a technology first company
• Experience with lean development, human-centered design and can put yourself in the customer's shoes, ensuring that customer experiences are friendly and digestible
• Be technically minded
• Familiarity with systems architecture is key as one of the main systems used by Process Engineers is a low-code platform that was developed in-house
• University degree in engineering or similar background

Responsibilities

• Drive strategic planning, execution, and operational enhancement to exceed customer expectations through data-informed decision-making
• Promote innovation, problem-solving, and outstanding service through the analysis of key performance indicators and customer feedback to drive continuous improvement
• Lead initiatives for process and product improvement across Insurance, Partner Services, and Insurance Technical Solutions, ensuring strategic alignment and effective integration of new products and services
• Drive the launch of new programs and products, ensuring they meet local specific requirements while aligning with our overarching strategy and vision
• Conduct in-depth operational reviews, identifying challenges and opportunities for improvement to enhance overall performance and impact
• Manage communication and strategic alignment with partners, vendors, and underwriters, showcasing our operational capabilities and service design
• Collaborate with the Customer Platform and Service Design team, developing and implementing solutions to optimize the end-to-end customer and claims journey, ensuring a seamless and satisfying experience
• Provide strategic insights based on a deep understanding of our operations, driving our products and services' continuous improvement and evolution

Benefits

• Flexible PTO
• Employee Stock Options
• Work with like-minded people who are passionate about both the work we're doing and giving back
• Social Initiatives