Cover Genius is hiring a
Sr. Customer Integration Manager, Remote - United States
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Sr. Customer Integration Manager closed
🏢 Cover Genius
💵 $92k-$126k
📍United States
Summary
The job is for a Senior Associate in Customer Integrations at an insurtech company, Cover Genius. The role involves leading cross-functional initiatives, managing communication with partners, vendors, and underwriters, and driving the launch of new programs and products. The ideal candidate should have 5 or more years of experience in process optimization, UX, design, and operations management in Tech, Supply Chain, or Manufacturing industry.
Requirements
- 5 or more years of experience with process optimization, UX, design, and operations management in Tech, Supply Chain, or Manufacturing industry
- Proficiency in utilizing data and analytics to drive strategic decisions, improve customer outcomes, and identify areas for optimization
- Experience leading the entire project lifecycle from end to end in an agile environment
- Proven ability to manage and develop relationships with key external and internal stakeholders
- Experience leading high performing multi-disciplinary teams in a technology first company
- Experience with lean development, human-centered design and can put yourself in the customer's shoes, ensuring that customer experiences are friendly and digestible
- Be technically minded
- Familiarity with systems architecture is key as one of the main systems used by Process Engineers is a low-code platform that was developed in-house
- University degree in engineering or similar background
Responsibilities
- Drive strategic planning, execution, and operational enhancement to exceed customer expectations through data-informed decision-making
- Promote innovation, problem-solving, and outstanding service through the analysis of key performance indicators and customer feedback to drive continuous improvement
- Lead initiatives for process and product improvement across Insurance, Partner Services, and Insurance Technical Solutions, ensuring strategic alignment and effective integration of new products and services
- Drive the launch of new programs and products, ensuring they meet local specific requirements while aligning with our overarching strategy and vision
- Conduct in-depth operational reviews, identifying challenges and opportunities for improvement to enhance overall performance and impact
- Manage communication and strategic alignment with partners, vendors, and underwriters, showcasing our operational capabilities and service design
- Collaborate with the Customer Platform and Service Design team, developing and implementing solutions to optimize the end-to-end customer and claims journey, ensuring a seamless and satisfying experience
- Provide strategic insights based on a deep understanding of our operations, driving our products and services' continuous improvement and evolution
Benefits
- Flexible PTO
- Employee Stock Options
- Work with like-minded people who are passionate about both the work we're doing and giving back
- Social Initiatives
This job is filled or no longer available
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