Granicus is hiring a
Sr. Project Manager, Remote - Canada

Summary

The job is for a Senior Project Manager at Granicus, a remote-first company that provides digital solutions to governments worldwide. The role involves managing large customer projects, serving as the primary point of contact for high-touch clients, and ensuring customers receive appropriate training for their implementation. Candidates must be Canadian citizens with 10 years of stable Canadian residency and bilingual in French.

Requirements

Candidates must be able to obtain a 'Secret'-level, Canadian Government Clearance to perform the duties of this position. This requires Canadian citizenship and 10 years of stable Canadian residency

Responsibilities

• Manage large customer projects during the implementation lifecycle
• Serve as the primary point of contact on large programs of work for high-touch clients, providing insights on system performance, best practices and updates on state of account (status of enhancement requests, support tickets, etc.)
• Prioritize initiatives based on business needs and requirements
• Serve as an advisor to the customer as they improve their online processes – keeping each personas experience top-of-mind at every turn
• Track progress against milestones, budgetary guidelines, or other performance indicators, and prepares reports to senior management
• Create and maintain project plans, project status reports, and other relevant project documentation
• Identify potential implementation risks and mitigation – as early as possible
• Evaluate and assess customer business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
• Enable customers to utilize the AMANDA Product by creating project plans aligned to their implementation goals
• Participate in sprint planning, review, and retrospective meetings and provide feedback to the team
• Collaborate and work closely with internal partners. You will be fostering relationships with coworkers across the company to support their efforts while delivering products

Preferred Qualifications

• Have served as a program manager for high-touch clients
• Possess a Project Management Professional Certification or Equivalent
• Have experience working with remote teams
• Have experience with city/county level planning, and possess an understanding of land-use regulations, zoning laws, and enforcement strategies
• Have previous experience with the AMANDA product

Benefits

• $75,000 - $95,000 a year + bonus and benefits
• Security Requirement: Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of   Granicus information assets in accordance with the company's information security program
• Must be willing and able to obtain/maintain a Secret-level security clearance through the Government of Canada
• Spoken Languages: English and Bilingual Canadian French is required