Sr. Implementation Manager

Summary

The job is for an Implementation team member in Highspot's Customer Sales and Success organization. The role involves designing solutions, executing projects, configuring integrations, training users, and collaborating with various teams. The position requires 5-7+ years of relevant experience, a bachelor's degree (preferably in STEM), excellent communication skills, and the ability to work effectively with diverse groups of people.

Requirements

• 5-7+ years of relevant experience (consulting, client management, professional services, or sales engineering experience); ideally including enterprise implementations
• Bachelor's degree required. (Degree is in a STEM field preferred)
• Ability to effectively support and engage with a diverse group of people
• Excellent written and verbal communication skills
• Able to construct a thoughtful and effective strategy for organizing and sharing sales and marketing information
• Experience being the bridge between different teams within the customer organization, who often have conflicting perspectives. A working knowledge of operating within the marketing and/or sales team at a large organization is a plus
• Familiarity with driving software solutions involving many stakeholders and delivering results on time with high quality

Responsibilities

• Design a solution in collaboration with large Commercial and Enterprise customers, develop project plans, and execute on the project through a phased approach
• Ensure that the customer’s launch goals are met and that Highpot’s core use cases are configured
• Gain deep knowledge, understanding, and experience with the Highspot product and how it is integrated with other systems in a customer’s environment
• Work directly with customers on configuring key integrations, examples including SSO and CRM
• Train users to take full advantage of the product
• Collaborate closely with partner teams that help drive the customer experience including other GTM functions, Product & Engineering, and Support

Benefits

• Comprehensive medical, dental, vision, disability, and life benefits
• Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP) with immediate vesting
• Flexible PTO
• Generous Holiday Schedule + 5 Days for Annual Holiday Week
• Quarterly Recharge Fridays (paid days off for mental health recharge)
• Flexible work schedules
• Access to Coaches and Therapists through Modern Health
• 2 Volunteer days per year