Implementation Project Manager

Summary

Join Get Well as a Project Manager for the Get Well suite of software solutions. You will drive the implementation of Get Well solutions at healthcare delivery systems and clinics, manage internal and client teams, and resolve issues impacting timelines, budgets, and scope. Building strong internal relationships across multiple teams is key. This remote position includes up to 15% travel. You will manage software implementation projects throughout their lifecycle, aligning expectations with stakeholders and delivering exceptional client service. A deep understanding of Get Well solutions is crucial. The role requires strong communication, presentation, and problem-solving skills.

Requirements

• Ability to travel up to 15% (most work is performed remotely but some client travel may be required)
• 3+ years of enterprise SaaS and/or on-premise software project management experience
• 2+ years of client facing experience
• Excellent facilitation skills, including meeting content/agenda and proactive/creative management of issues
• Great verbal and written communication skills
• Demonstrated track record of delivering exceptional client service
• Outstanding presentation and delivery skills, with an ability to inform, influence, and impact all levels of management
• Understands the client journey and guides the customer along the path to greater product adoption, client/patient satisfaction and outcomes, client workflow integration, and ultimately the continued success of Get Well to service the client’s need
• Clear ability to multitask and handle complex matters with no supervision and with excellent follow up
• Ability to Identify and match the skills of project team members with the implementation requirements and tasks, including subcontractors if required, and verify that team members know and understand their assignments
• Communicate project goals to those outside the project and engage management or leadership in other units as needed to ensure customer success
• Demonstrated bias for action and decisiveness; comfortable with some level of ambiguity
• Ability to quickly grasp and distinctly explain technological concepts to non-technological people

Responsibilities

• Achieve go-live target dates for every project
• Manage software implementation projects throughout the project life cycle, delivering against a contractual SOW
• Drive client onboarding process and work with Sales and Client Services to ensure hand-offs are seamless to the client
• Align expectations with internal and external stakeholders and team members to ensure a shared vision of ‘Go-Live’
• Deliver a client-kickoff meeting that instills confidence in what was purchased and our ability to deliver rapid value
• Create and maintain robust project milestone-based project plans
• Adhere to the internal implementation of best practices, methodologies, tools, and guidelines
• Schedule project-resources appropriately while maintaining strong internal and external communication to the client at an appropriate cadence
• Track project performance with respect to timeline, scope, and budget
• Drive client adherence to agreed-upon timelines, scope, and actions while building a strong client relationship
• Develop and maintain a deep understanding of the dynamic Get Well solutions including functionality, constraints, best practices, and product roadmaps

Benefits

• Exceptionally generous paid time away from work
• A variety of paid leave programs
• Savings opportunities with 401(k) and incentive plans
• Internal education programs
• Full array of health benefits
• Fitness reimbursement
• Cell phone subsidy
• Casual offices with snacks and drinks
• Peer recognition programs
• Health advocacy and employee assistance programs
• Pet insurance