Highspot is hiring a
Sr. Manager, Customer Success

Summary

The job description is for a Customer Success Manager position at Highspot. The role involves leading a team of Enterprise Customer Success Managers and guiding them through the post-sales onboarding process. The position offers comprehensive benefits, flexible work schedules, and remote work options.

Requirements

• 4+ years of managing high-performing revenue attainment teams in a SaaS environment
• 10+ years of client management experience
• 4+ years working with complex enterprise customers including the Fortune 2000
• Demonstrated ability to work cross-functionally
• Familiarity with SaaS businesses, metrics, goals, and challenges
• Proven strong executive leadership and decision-making abilities
• Strong communication skills, ability to articulate and sell a vision internally and externally
• Strong execution skills and the ability to drive action and accountability
• Proven track record of hiring, developing, and managing world-class talent
• Extensive experience driving software solutions involving many stakeholders and delivering results on time with high quality
• Ability to communicate directly to the product and technical teams
• Experience working with and deploying CMS/DMS technologies
• Working Knowledge of CRM (Salesforce.com , Dynamics 365) operations and administration
• Entrepreneurial spirit and mindset, a focus on possibilities and not obstacles
• Proven ability to navigate ambiguity and change
• Proven track record of defining and optimizing processes

Responsibilities

• Provide customer insight
• Scale organizations, processes, and operations
• Develop a high-performing, high engagement team and culture
• Partner effectively across functions
• Cultivate deep product knowledge

Benefits

• Comprehensive medical, dental, vision, disability, and life benefits
• Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP) with immediate vesting
• Flexible PTO
• Generous Holiday Schedule + 5 Days for Annual Holiday Week
• Quarterly Recharge Fridays (paid days off for mental health recharge)
• Flexible work schedules
• Access to Coaches and Therapists through Modern Health
• 2 Volunteer days per year