Knowde is hiring a
Sr. Solutions Manager in United States

Summary

Job Description: A Senior Solutions Manager is needed to own the technical relationship during the implementation of Knowde's PIM product, collaborating with clients and internal stakeholders to understand business goals and define an implementation strategy. The role involves troubleshooting technical issues, maintaining relationships with customer's technical counterparts, and assisting with data extraction from existing systems.

Requirements

• 5+ years of professional experience (technical consulting or custom development) with PIM systems, ERP’s, and SaaS solutions
• Solid understanding of ERP systems, especially SAP, and familiarity with various CRM platforms and customer experience technologies
• Understanding of systems implementation process
• Proficient in analyzing and understanding clients' technical environments to identify requirements and scope for Knowde’s solutions
• Capability to provide comprehensive technical recommendations and strategies for system integrations and enhancements
• Solid understanding of PIM systems, product data management, and its significance in e-commerce and customer experience
• Expert-level communication and presentation skills, with the ability to engage with both technical and non-technical stakeholders
• Bachelor's or higher degree in Computer Science, Business Information Systems, or a related field

Responsibilities

• Own the technical relationship during the implementation of Knowde’s PIM product
• Collaborate with the client and internal stakeholders to understand business goals and define an implementation strategy
• Ensure a smooth transition from pre-sales to implementation
• Advise on general best practices for implementing data management products
• Serve as a client’s PIM technical expert
• Identify ways to improve our implementation process and collaborate with internal teams to make those improvements
• Work with Knowde PIM clients to ensure their implementation is successful and optimized as much as possible
• Troubleshoot technical issues and maintain relationships with the customer’s technical counterparts
• Assist with most aspects of our PIM implementation including: solutions design, external system integration, technical/ end-user training and project management

Preferred Qualifications

Experience with systems implementation process/methodology including Waterfall and Agile approaches

Benefits

• We offer ‘Knerds’ a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
• 401K program to help you invest in your future
• Education & learning stipend for personal growth and development
• Fully remote position
• Flexible vacation time to promote a healthy work-life blend
• Paid parental leave to support you and your family