Staff Business Data Analyst

Summary

Join Algolia's Professional Services Org as a Staff Business Data Analyst and collaborate with customers to optimize their search solutions. Analyze data to improve search performance, AI feature adoption, and business outcomes. Deliver ROI analyses and advise customers on maximizing Algolia's AI Search platform. Develop thought leadership and share insights with colleagues. The role requires strong analytical skills, experience with web analytics and A/B testing, and a business mindset. Algolia offers a flexible workplace strategy, allowing for remote work options.

Requirements

• 7+ years' experience working in ecommerce in the capacity of a data/business analyst
• 5+ years' experience collaborating with cross-functional teams, such as sales, customers success managers, solution engineers & architects, data scientists, product managers, partners and customers
• 2+ years' experience with search relevance and ranking optimization
• Experience with web analytics and A/B testing, ideally in an ecommerce context
• Strong analytic skills working with structured and unstructured datasets
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement
• Strong business mindset and the ability to articulate concepts clearly to various stakeholders with both technical and business background
• Growth mindset with a strong drive to learn, take ownership, and promote a culture of continuous improvement and learning

Responsibilities

• Analyzing 1st party and 3rd party analytics and A/B test data to make judgements about search & discovery performance including query spectrum coverage (i. e., head vs long-tail), result-set relevance and ranking efficiency
• Working with large customers to improve AI feature adoption, expansion and renewal rates through the application of search performance data assessments
• Tying this performance data to business outcomes and telling a clear and compelling story, tailored to each customer’s maturity level on their search & discovery journey
• Delivering ROI analyses for prospective and existing customers to inform business cases for AI feature adoption, contract renewal decisions and engineering resource allocation
• Analyzing and optimizing core ranking and AI feature configuration
• Identifying and advising customers on the areas where they should focus their efforts to get the most out of Algolia’s AI Search platform
• Developing and sharing thought leadership with fellow colleagues in our Pre-sales and Customer Success teams

Preferred Qualifications

• Experience with recommender systems and ranking systems and their performance measurements (e.g., nDCG, mAP, MMR, F1)
• Experience with evaluating machine learning models, especially vector search LLMs and SLMs

Benefits

• Remote US: Base Salary Pay Range$136,000 — $173,000 USD
• FLEXIBLE WORKPLACE STRATEGY:Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual’s impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when