Data Analyst

Summary

Join Toast as a Staff Data Analyst (Operations) and lead critical analytics projects focused on optimizing enterprise application systems like Salesforce, NetSuite, Zuora, and RevPro. Partner with Operations leaders to translate insights into actionable strategies, collaborate with cross-functional teams to ensure data integrity, and design dashboards to track key performance indicators (KPIs). Conduct in-depth analyses to identify performance drivers, bottlenecks, and data anomalies. Continuously seek process improvements and automation opportunities, design and evaluate experiments, and stay updated on industry trends. Mentor team members and foster data-informed decision-making. This high-impact role offers exposure to senior leadership and the chance to shape the future of restaurant technology.

Requirements

• Experience working in data analytics, preferably with a focus on operational data and enterprise applications at a technology company (or similar environment)
• Strong familiarity with analyzing data from systems such as Salesforce, NetSuite, Zuora, and RevPro
• Seasoned in transforming complex data into clear, actionable strategies for diverse audiences
• Thorough understanding of core operational metrics, system/workflow performance analysis, and associated analytical methods
• Adept at using SQL and Python/R for data modeling and statistical analysis (e.g. hypothesis testing, experimentation, regressions)
• Ability to effectively serve as a thought leader (and driver) for how data, analytics, and intelligence can be leveraged in solving business problems

Responsibilities

• Partner with Operations leaders to transform analytical insights into clear narratives and actionable strategies
• Collaborate with various cross-functional teams (Marketing/Sales, Finance/Accounting, Customer Experience, Engineering) to ensure data integrity and alignment on key operational metrics related to our enterprise applications
• Design and maintain comprehensive dashboards to track key performance indicators (KPIs) related to system health, workflow efficiency, and data quality within our core operational systems
• Conduct in-depth analyses to identify key drivers of system performance, workflow bottlenecks, and data anomalies within systems like Salesforce, NetSuite, Zuora, and RevPro
• Continuously identify opportunities for process improvement and automation in data collection, analysis, and reporting related to operational systems
• Design and evaluate experiments to test hypotheses and quantify the impact of operational improvements related to these systems
• Stay current with industry trends and emerging technologies in data analytics and operational systems management to drive innovation within the team
• Mentor team members and foster a culture of data-informed decision-making across the organization, specifically related to operational data

Benefits

• We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry
• Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs
• The base salary range for this role is listed below. The starting salary will be determined based on skills and experience
• In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible)
• $113,000 — $181,000 USD