Stores Account Manager

Summary

Join Too Good To Go as our new Stores Account Manager, reporting to the Team Lead Carrefour in France. You will be the primary contact for stores within your scope, focusing on partner relationships, retention, and data analysis to enhance their food waste data and inspire more sustainable practices. This role involves managing key partners, maximizing their engagement with Too Good To Go, and building strong relationships through phone, email, and on-site visits. You will track KPIs, offer excellent customer experiences, optimize meal savings, and develop in-depth knowledge of the store journey. Data analysis, report generation, and recommendations for improvement will be key responsibilities. This position requires experience in account management or business development within retail, strong communication skills, data analysis capabilities, and a passion for sustainability.

Requirements

• Experience in Account Management or Business Development , focusing on retail accounts such as supermarkets, convenience stores, grocery stores, or discount food stores
• Outstanding communication skills with excellent commercial acumen and who can build long-term relationships with stakeholders
• Data-driven and able to gain insights from data and present it to stores for upselling and making recommendations
• Work cross-functionally to develop strategies to grow Key Account stores
• Be energised by the perpetually changing environment that characterises a scale-up
• Be a self-starter who is efficient and able to manage your own workload, but also gets energy from working together in a team and actively contributing to team meetings and targets
• Have a true passion for sustainability and fighting food waste - you understand the urgency of action for the planet

Responsibilities

• Manage your Key Partners and work to maximise their engagement with Too Good To Go and embrace the fight against food waste
• Spend most of the time talking with partners through phone, email, and directly on the field when relevant (1 day/month), building strong relationships with them, understanding their priorities and needs, and proactively identifying opportunities for a more productive partnership
• Be responsible for your KPIs and track them closely in order to set up proactive processes to ensure our partners have a high retention rate
• Offer a great customer experience while optimising the number of meals saved
• Be our best ambassador by embodying the philosophy and tone of voice of our brand ✨
• Develop in-depth knowledge of the store journey of your segment and make recommendations
• Analyse data, generate reports, and provide recommendations on how to improve our KPIs
• Conduct data analysis of store performance and suggest ways to make improvements, using data analysis to identify churn risks and supply opportunities, creating plans to implement these, and actioning them

Benefits

• A rare opportunity to work in a social impact company (and certified B Corporation) where you can see real and tangible impact in your role
• Working alongside an international community of users, partners, and 1,300+ colleagues across 19 countries that are on the same important mission
• An inclusive company culture where you can bring your authentic self to work
• A strong, values-driven team culture where we celebrate successes and socialise with colleagues who care
• Remote policy: 3 days a week + 1 week per quarter
• The option to dedicate up to 4 working days to charitable organizations (e.g., Restos du Cœur, Banques Alimentaires, etc.)