Strategic Account Executive

Summary

Join CircleCI as a Strategic Client Account Executive and cultivate lasting relationships with key clients in the North American market. You will be the primary point of contact, ensuring clients maximize the value of our services and identifying growth opportunities. Develop and implement strategic account plans, build strong client relationships, and identify upsell and cross-sell opportunities. Advocate for client needs within the organization and collaborate with product teams to gather feedback. Stay informed on industry trends and competitor activities to provide valuable insights. This role requires a strong account management background with experience managing relationships with Engineering Leadership and exceeding growth targets with enterprise accounts.

Requirements

• A successful track record of meeting and exceeding retention and growth targets with enterprise accounts
• Experience managing relationships with Engineering Leadership (CTO, VP of Eng, DevOps Leaders, etc.)
• Strong interpersonal and communication skills, enabling you to connect effectively with diverse stakeholders
• Excellent problem-solving abilities, with a focus on strategic thinking and proactive engagement
• Familiarity with CRM tools and account management software to effectively manage accounts and track performance
• A collaborative mindset, with the ability to work seamlessly across teams to achieve client objectives

Responsibilities

• Develop and implement strategic account plans tailored to each client's goals and objectives
• Build and maintain strong relationships with clients, acting as their trusted advisor
• Identify upsell and cross-sell opportunities within existing accounts to drive revenue growth
• Advocate for the client’s needs within the organization and coordinating internal resources to enhance their experience
• Collaborate and product teams to communicate client feedback and help position our offerings effectively
• Stay informed about industry trends and competitor activities to provide relevant insights to clients