Strategic Account Executive

Summary

Join Twilio as a Strategic Account Executive and contribute to the growth of our EMEA business. This role focuses on managing high-value customers, expanding revenue and contract value, and identifying new sales opportunities within the Communications Business Unit. You will be responsible for servicing key accounts, increasing our market share, and selling Twilio's Voice and Contact Center solutions. Success in this position requires strong sales and account management experience, exceptional communication skills, and a proven track record of exceeding quotas. The ideal candidate will possess a deep understanding of the communications market and technical sales expertise. This position is based in the UK or Ireland and involves approximately 25% travel.

Requirements

• Ideally 4+ years of Account Management/Sales experience covering selling and closing complex technical solutions to a large customer base
• History of working with accounts ranging from large multinational enterprise customers to SMB
• Exceptional communication skills, capable of articulating complex information from diverse sources clearly and effectively. The ideal candidate will have a keen ability to prioritize key information, ensuring that critical insights are efficiently communicated to both management and peers, fostering informed decision-making and collaboration
• Strong functional knowledge with sales discovery skills to effectively qualify opportunities and ensure that clear next steps are established. Ability to elevate conversations to a strategic level, enabling them to navigate and manage a multi-product sales cycle with key stakeholders across their customer base
• Demonstrated success by achieving quota on a consistent basis
• Track record of Account Management experience and a solid understanding of how to cross and upsell solutions within a mature customer base
• Track record of successfully managing multiple complex accounts and building rapport through timely response times, engaging meetings, face to face events and other creative methods
• A solid understanding of financial reporting within a direct customer base - Revenue and Gross Profit tracking, Risk and Opportunity (net new business) cadence
• Fluent English and an additional language is a plus

Responsibilities

• Service the fastest growing customers in the region
• Grow our revenue share of wallet within your key account list and contract value size
• Open doors to the purchase of Twilio’s Communications products and services
• Sell Twilio’s Voice and Contact Center solutions and APIs
• Maintain the highest levels of customer satisfaction
• Create pricing proposals, negotiating terms and managing the contract process
• Sell communications to a technical and business audience
• Build trust and mutual respect with technical customers and peers
• Think outside of the box and have extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple
• Balance challenging priorities and handle multiple projects/deals at the same time

Preferred Qualifications

• Ideally, you also have experience selling both to a business and technical audience
• Experience and understanding of working in the communications market is preferable. Have sold or worked with Messaging, Voice Calling, Email, Account Security Verification. Or have prior experience in a traditional telecommunications environment/business

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program