Remote Strategic Account Manager

Summary

The job is for a Strategic Account Manager at BombBomb. The role involves driving growth and value in the company's largest accounts, building strong executive relationships, and acting as a trusted advisor to customers. The ideal candidate should have experience closing new business accounts, managing existing accounts with large organizational structures, and selling innovative technology.

Requirements

• Experience closing new business accounts and managing existing accounts with large, complex organizational structures in B2B SaaS
• Experience selling to EVPs, CXOs and end-users (in the same sales cycle) in both individual and team sales environments
• Proven success in selling an innovative and disruptive technology
• Demonstrated ability to generate and execute against a plan to ensure deep penetration into accounts
• Successful track record working with distributed teams
• 8+ years of consultative experience managing large enterprise relationships with deep technical/product needs
• A creative mindset with the ability to think outside the box to complex situations
• Ability to navigate large organizations’ political landscape to maintain and expand relationships at all levels
• Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner
• Flexibility and ability to juggle and complete multiple priorities and projects in a fast-paced environment
• General knowledge of software applications i.e. Zendesk, Salesforce, Google Apps, etc

Responsibilities

• Serve as the customer’s BombBomb Experience Driver, ensuring high customer value realization
• Build strong executive relationships with the customers
• Be a consultative trusted advisor for the customer by building in depth relationships and understanding the business goals and objectives
• Drive customer value, and create a roadmap for increasing account revenues through increased adoption of BombBomb products and services within different Business Units
• Manage renewals for your book of business and strive to drive value to reduce churn and grow accounts over time
• Drive consistent executive reviews with the customer, often in person
• Collaborate with internal stakeholders (Engineering, Product, Sales, Support and executives) to complete client goals and, in general, be the voice of the Customer to provide visibility and/or escalations
• Exhibit business acumen and strategic thinking on a high level, with the ability to go deep into an account, and consult on and align with their corporate strategy
• Exhibit deep and up-to-date knowledge of our product portfolio in order to communicate the benefits of new features and enhancements
• Build account plans for your named accounts that align with BombBomb’s set strategy and identify key decision makers, regional approaches, buying processes, current investment, product utilization and new revenue opportunities
• Forecast and track all account metrics.  Manage and grow your expansion pipeline and maintain accurate representation of work in CRM systems
• Negotiate and close all orders with the larger customer objective in mind and provide post-contract support to ensure product delivery and satisfaction
• Partner with and guide the efforts of our internal team to support named accounts in pre-sales and deployment to execute on agreed upon account goals, strategies and tactics for growth and then build territory and account plans for expansion
• Represent both market trends and client needs to the Executive and the Product teams to ensure we are both serving current needs well and evolving our products and portfolio to identify future client needs
• Work cross-functionally with internal stakeholders to identify, develop, and implement business priorities
• Meet or exceed quota

Benefits

• Excellent Medical, Dental and Vision Benefits for you and your family (2 of these plans BombBomb covers 100% for the Employee)
• Flexible Paid Time Off program
• 9 paid holidays
• 401k Plan with employer match
• Mental Health Days - First Friday of every month off
• Monthly Internet stipend
• New Hire Home Office set-up bonus
• Annual Education / Development for your career growth