Mural is hiring a
Strategic Account Manager

Summary

Join Mural as a Strategic Account Manager and develop key relationships with customers, drive adoption and advocacy of our platform, and grow the Mural footprint in your accounts.

Requirements

• 10+ years experience in Account Management at a SaaS organization
• 2+ years managing strategic accounts with at least $500K in ARR
• Ability to adapt and thrive in a fast paced environment where you enjoy innovating in your sales approach and sharing best practices across the organization
• Excellent project management skills and able to create and launch new initiatives
• You have experience running 6-7 figure renewals and upsell within a fast paced SaaS company
• You have worked closely with behemoth, matrixed customers to drive product adoption and workflow change management
• An intrinsic love of learning and demonstrating best practices of new technology

Responsibilities

• You are the point person for a small number of complex and highly strategic MURAL customers
• Understand client business goals and anticipate future needs to deliver optimal solutions
• Drive planning sessions to ensure client is able to fully leverage MURAL to meet their transformation needs and hitting success milestones
• Leverage project management skills to ensure complex accounts with various stakeholders utilize and leverage MURAL across their business
• Own annual renewals and upsells across your customers
• Establish consultative and trusted relationships with clients
• Coordinate with cross-functional teams (Customer Success, Marketing, Product, Sales) to prioritize a cohesive and innovative customer experience
• Develop best practices and process strategies to help the Account Management team scale
• Elicit client feedback to act as internal advocate for our customers with MURAL’s product teams