Remote Strategic Account Manager

Summary

Join our team as an Account Manager to cultivate and maintain relationships with Pharmaceutical manufacturing partners, working closely with executives to ensure maximum value from iAssist's features and services. This role involves presenting new ideas, upselling products, and managing client satisfaction.

Requirements

• Ability to effectively express ideas and thoughts verbally and in written form
• Exhibits good listening skills and comprehension
• Effectively keeps others adequately informed by presenting information to everyone involved
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Bachelor's degree (B. A.) from four-year college or university or equivalent experience
• Minimum three years of experience working in a customer support and/or sales capacity role
• Experience working for or in Pharma
• Experience working with Pharmaceutical Brand Teams is essential
• Project Management, HUB Operations or Specialty Pharmacy Operations/Account Management strongly desired
• Technical skills a must

Responsibilities

• Forms strategic partnership with clients by developing a working knowledge of their business goals, technical challenges and infrastructure configurations to ensure an outstanding customer experience
• Establish and maintain a role as advisor to clients and colleagues
• Present new ideas and innovations to client to upsell and enhance their products and services
• Research high-level solutions for the client
• Develop the relationship with the client through regular meetings/conference calls to review service quality and ensure they are receiving maximum benefit from iAssist’s features and benefits
• Works with Client Services to solve complex support issues effectively
• Manages the delivery of recommended/agreed-upon services to achieve high client satisfaction and trust
• Determines most effective method of problem resolution by utilizing internal resources when necessary
• Primary point of contact for sales and service
• Participates in client quarterly reviews, attends annual Plan Of Action meetings and other travel as needed
• Plan milestones and track progress
• Effectively keeps others adequately informed by presenting information to everyone involved

Benefits

• Supportive, progressive, fast-paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance