Remote Strategic Account Manager
closedKBS - Kellermeyer Bergensons Services, LLC
π΅ $100k-$150k
πRemote - Worldwide
Job highlights
Summary
The job description is for a Strategic Account Manager (SAM) position at Kellermeyer Bergensons Services (KBS). The role involves working with strategic accounts, analyzing key performance indicators (KPIs), and growing business through cross-selling and up-selling other services. The position requires 5 years of experience in the facilities services industry, a Bachelor's degree or equivalent business experience, and is remote with some travel.
Requirements
- Understanding of operations account management processes
- Sales software, CRM/ERP (Salesforce etc.) and related technology
- Ability to identify and close sales opportunities
- Interpersonal and cross functional relationship building and engagement that result in positive collectively supported positive outcomes
- Available for 50% travel domestically
Responsibilities
- Act as senior point of contact with customers and establishes productive, professional relationships with key personnel in assigned customer accounts
- Responsible for managing the customer relationship and developing strategic plans to manage customer accounts(s)
- Works closely with customers to ensure the service delivery meets customer contracted requirements
- Analyzes the key performance indicators (KPIβs) as defined by the customer and KBS to develop and/or implement action plans for areas that are sub-standard
- Grows current business through industrial engineering of clientsβ scopes of work, cross-selling and up-selling other services
- Meet assigned sales quota and expectations for profitability for assigned accounts, independently or in partnership with the Sales team
- Monitor and assist with client billing and collection issues
- Conduct Quarterly Business Review (QBR) process with each assigned customer
Benefits
- Medical, dental, vision, prescription drugs
- Paid Time Off
- Paid Holidays
- Sick Time
- Life Insurance
- Supplemental Health Insurance (E.G., Accident)
- 401k plan with a match or Non-qualified Deferred Compensation Plan
- Pet Insurance
- Perkspot Discount Program β discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics
This job is filled or no longer available
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