Remote Strategic Account Manager

Summary

The job is for a Strategic Account Manager at Lighthouse, a company in the hospitality industry. The role involves ensuring client success, reducing churn, maximizing renewal rates, expanding account footprint, conducting QBRs and Health Checks, regularly training customers, working closely with Business Development Managers, identifying growth opportunities, maintaining frequent communication with clients, and accurately logging customer interactions in Salesforce.

Requirements

• Minimum 3-5 years experience in a combination of revenue management, and/or marketing/sales or providing services and solutions to hotels in revenue management, and/or marketing/sales
• In depth understanding of the hotel industry landscape
• Strong ability to communicate effectively with C-Level executives
• Skilled in multitasking, pressure handling, and achieving both client and company financial objectives
• Excellent analytical, problem-solving skills and troubleshooting skills
• Strong overall business and people skills, including presentation and sales skills
• Self-motivated, goal-oriented, think and act collaboratively
• Proficiency in Excel, MS Word, PowerPoint, Salesforce; knowledge of Global Hotel Chains systems (PMS/CRS/RMS) is a big plus
• Proficiency in English; and any other Asian language is a plus

Responsibilities

• Ensure client success with our products
• Reduce churn and ensure the highest renewal rate possible
• Expand account footprint and penetration through strategic account planning and project management
• Conduct Quarterly Business Reviews (QBRs) for major accounts and Health Checks for smaller clients
• Regularly train customers and update them on new features
• Work closely with Business Development Managers to optimise and strengthen strategies for large accounts
• Proactively interface with various teams to address customer issues
• Identify growth opportunities within territories, enhancing revenue from existing accounts
• Maintain frequent communication with clients, including feedback calls and account reviews
• Accurately log and update customer interactions in Salesforce

Benefits

• Flexible working environment: Work from home or at one of our global offices
• Flexible time off: Autonomy to manage your work-life balance
• Collaborative team: High-bar, friendly, creative, and passionate colleagues
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential
• Impactful work: Shape products relied on by 85,000+ users worldwide
• Competitive compensation: Proactively maintained to value your work
• Referral bonuses: Earn rewards for bringing in new talent