Strategic Account Manager

Summary

Join Snappt as a Strategic Account Manager (SAM) and own the success of our largest clients. Maximize revenue retention and growth by building strong relationships, expanding product adoption, and identifying new sales opportunities. Collaborate closely with Client Success Managers (CSMs) to reduce churn and Account Executives (AEs) to support smaller opportunities. This role requires managing a portfolio of accounts, developing account plans, and building executive-level relationships. You will identify and close new revenue opportunities, expand account penetration, and serve as a client advocate. Meet and exceed revenue and retention targets while maintaining a customer-first approach.

Requirements

• 8+ years of direct SaaS selling experience, meeting or exceeding targets
• Proven track record as a strategic sales professional with intellectual curiosity and a high business acumen
• Extensive experience identifying and landing new logos
• Previous tenure managing a book of accounts with a focus on revenue retention and growth
• Strong leadership skills; the ability & desire to mentor others on sales best practices, processes, and general business acumen
• A desire to win and contribute as part of a great team
• A willingness to consistently learn and improve and high coachability
• Open-minded and willing to innovate techniques, tactics, processes and GTM methods
• Proven success creating business in new markets
• Ability to work and thrive in a fast-paced, high-growth, and rapidly changing business landscape
• Ability to travel as needed

Responsibilities

• Manage a portfolio of named accounts, representing several million dollars of existing ARR, across the industry’s largest accounts
• Develop thoughtful, comprehensive account plans that focus on revenue retention and ultimate customer satisfaction in collaboration with Customer Success and the rest of your team
• Develop and maintain executive-level relationships with key stakeholders to strengthen partnerships and uncover new business opportunities
• Identify and close new revenue opportunities within the portfolio, working from the highest levels down through regional decision makers
• Serve as the primary owner of large, complex opportunities including lead generation, qualification, executive alignment, and closing
• Expand account penetration by identifying and selling into new properties, regions, and business units that are not currently using Snappt
• Partner with the Client Success Manager (CSM) to foster retention, reduce churn, and reinforce Snappt’s value proposition
• Work closely with the Account Executive (AE) to expand our services to existing clients and pursue growth opportunities within large owners & operators that are not using Snappt today
• Identify key, new logo prospects as assigned and create and execute new business sales motions to add new clients
• Analyze account performance and usage trends to proactively recommend solutions that drive additional value and increase adoption
• Lead strategic business reviews with clients, presenting insights, best practices, and opportunities for expanded engagement
• Collaborate cross-functionally with marketing, product, and support teams to address customer needs and optimize account growth strategies
• Serve as an effective client advocate to ensure feedback and the voice of your customers is represented throughout the Snappt organization
• Meet and exceed revenue and retention targets while maintaining a customer-first approach

Preferred Qualifications

• A mix of start-up and prop tech software company experience preferred
• Prior experience selling in the multifamily real estate ecosystem

Benefits

• Annual Base Salary $130,000 + commission
• Remote work
• Company-supported retreats and events