Strategic Account Manager

Summary

Join Brighta as a Strategic Account Manager and become the primary point of contact for clients, building strong, lasting relationships. You will align our ABM Lead Generation services with client needs, oversee project delivery, and ensure exceptional results. Key responsibilities include client engagement, project management, reporting, quality assurance, collaboration, continuous improvement, client growth, and client health monitoring. Success will be measured by client satisfaction, project deadlines, and budget adherence. The role requires strong communication, marketing knowledge, and proficiency in various software applications. The ideal candidate is tech-savvy, adaptable, and comfortable managing a significant monthly client spend.

Requirements

• Ensure timely follow-up on client and internal tasks to keep projects on track, confirm action items, and prevent delays or misunderstandings
• Strong understanding of marketing concepts, including SEO, SEM, and Paid Social Marketing
• Strong command of the English language
• Excellent communication skills to effectively convey information to clients and team members
• Ability to work remotely, stay motivated, and manage time efficiently across multiple projects
• Must be adaptable to process changes, and come up with suggestions to streamline SOPs
• Tech-savvy with the capability to leverage AI tools (e.g., ChatGPT) while ensuring content and output quality
• Must have proven strong customer service, client relations, and retention and strategic organisation skills
• Must be able to uncover client business needs, through probing, and sharing insights with the leadership team
• Must be able to manage $30,000 - $50,000 of monthly recurring spend on your client case load
• Must be comfortable meeting frequently on Zoom, texting and emailing with Australian and New Zealand clients. We probably including calling, following up via call

Responsibilities

• Conduct regular meetings to discuss ongoing and upcoming projects, set expectations, and onboard new clients
• Create detailed briefs for projects, collaborate with the fulfilment team, and track delivery progress
• Send monthly digital performance reports, showcasing key metrics and tracking against KPIs
• Proofread client outputs to ensure high quality and consistency
• Actively participate in team meetings and maintain effective communication with both clients and internal teams
• Stay updated on marketing trends and suggest improvements to enhance campaign direction
• Identify opportunities to upsell or cross-sell additional services, aligning solutions with client needs to drive revenue growth and deepen client relationships
• Assess client satisfaction and engagement levels, using data-driven insights to address potential risks and maintain strong relationships
• Ensure client satisfaction and high-quality lead generation
• Maintain ClickUp accuracy and deliverables status
• Achieve zero negative client feedback and consistently meet project deadlines
• Schedule Internal WIP (Work in Progress) meetings with clients, provide concise updates on client satisfaction, project forecasts, sentiment analysis, and any internal issues that need addressing. Ensure critical items are highlighted for discussion to facilitate effective decision-making
• Following WIP meetings, must be able to delegate tasks effectively to the delivery team, provide complete briefs, and manage deadlines within Clickup
• Quickly resolve client escalations by identifying issues, facilitating communication, and ensuring resolution

Preferred Qualifications

• Understanding of sales and marketing processes
• English proficiency certifications is a plus IETLS, TOEFL, and Duolingo