Strategic Account Manager

Summary

Join Wisetack as a Strategic Account Manager and cultivate lasting relationships with high-priority merchant accounts. You will be responsible for training merchants on best practices, scaling financing volume, and achieving aggressive yet attainable goals tied to merchant activation and loan volume. This role demands strong communication, collaboration, and adaptability within a dynamic startup environment. Success hinges on managing large accounts, driving growth, and fostering positive relationships. The position offers a competitive salary, bonus potential, equity, and benefits. Wisetack values customer focus, speed, leadership, ownership, and a positive work environment.

Requirements

• 4+ years experience in a quota-carrying, customer-facing role, such as account management, sales, or customer success
• Comfort with the types of technology we use as a team: Salesforce, Tableau, Salesloft, Slack, Google Suite, and Confluence, to name a few
• Excellent communication skills (written, verbal and presentation), with the ability to adapt your style for different stakeholders, from technical teams to executives
• A growth-oriented mindset, you thrive in dynamic environments and can pivot quickly to adapt to changing circumstances
• Proven ability to drive growth and manage large, high-visibility accounts

Responsibilities

• Manage a portfolio of merchants to foster long-term relationships, measured by increase in financing volume and share of wallet with each merchant
• Support business development and partnerships in closing new deals and assist with the onboarding to Wisetack
• Help new and existing merchants get up to speed quickly on our offerings
• Communicate merchant needs and feedback to the broader organization (especially product, marketing, and partnerships)
• Actively collaborate with the support and customer operations team to ensure we’re doing what we can to create consistent experiences, sharing learnings, and consolidating feedback

Preferred Qualifications

• Experience with a startup
• Fintech/lending experience

Benefits

• Bonus potential
• Equity
• Benefits