Remote Strategic Account Manager

Summary

Join Twilio as a Strategic Account Manager to sell and grow the business across EMEA. This remote position is based in the United Kingdom or Ireland with approximately 25% travel. The role involves servicing fast-growing customers, opening doors for product sales, maintaining customer satisfaction, creating pricing proposals, negotiating terms, managing contracts, and selling solutions to a technical and business audience.

Requirements

• 5+ years of Account Management/Sales experience covering selling and closing complex technical solutions to a large customer base
• History of working with accounts ranging from large multinational enterprise customers to SMB
• Demonstrated success by achieving quota on a consistent basis
• Track record of Account Management experience and a solid understanding of how to cross and upsell solutions within a mature customer base
• A solid understanding of financial reporting within a direct customer base - Revenue and Gross Profit tracking, Risk and Opportunity (net new business) cadence

Responsibilities

• Servicing the fastest growing customers in the region
• Growing our revenue and gross profit share of wallet within your key account list
• Opening doors to the purchase of Twilio’s products and services - including voice, messaging, email, contact centre, account security software
• Maintaining the highest levels of customer satisfaction
• Create pricing proposals, negotiating terms and managing the contract process
• Selling solutions to a technical and business audience
• Building trust and mutual respect with technical customers and peers
• Thinking outside of the box and having extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple
• Balancing challenging priorities and handling multiple projects/deals at the same time

Preferred Qualifications

• Ideally, you also have experience selling both to a business and technical audience
• Experience and understanding of working in the communications market is preferable

Benefits

Competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location