Strategic Accounts Director, New Product

Summary

Join Garner, a rapidly growing healthcare company, as a Strategic Accounts Director responsible for retaining and upselling clients using Garner’s newest employee benefit offering. Collaborate with the General Manager of Health Plan Products to ensure client success and achieve expected results. As a trusted strategic partner, you will advise clients on plan design, cost trends, and performance improvement, driving improved Net Revenue Retention and other KPIs. This remote position involves up to 25% travel. Garner offers a unique, award-winning culture focused on teamwork, trust, and individual growth. The company is experiencing rapid growth and offers significant career advancement opportunities.

Requirements

• Deep health plan design and benefits knowledge, including experience employer clients on benefits strategy and cost performance
• Experience working with clients to design and implement level- and self-funded medical plans
• 7+ years of experience in a commercially-oriented account management or sales role in the employee benefits space
• A deep commercial focus with the desire to be measured and compensated via the retention and growth of your book of business
• Proven results of achieving retention and upsell targets year over year
• A self-starter with the strong desire to work in an ambiguous, rapidly evolving, and fast-paced startup environment with notable upside
• Excellent communication and presentation skills
• Problem solver in ambiguous situations
• Strong communicator who can effectively articulate a vision
• A desire to be a part of our mission to improve the healthcare system

Responsibilities

• Work with the General Manager of Health Plan Products to onboard and advise clients on Garner’s newest product
• Establish and manage some of the most important strategic broker and client relationships necessary to show value and effectively advise Garner’s clients
• Become our client’s trusted strategic partner on plan design, bending cost trends and driving plan performance
• Work with clients to resolve strategic problems and ensure Garner is delivering value to the employer’s health plan and members
• Monitor overall client health and execute strategic plans to proactively address key account risks
• Collaborate with product, data, and technology teams to deliver customized reports and presentations demonstrating the value and ROI of Garner
• Drive improved net revenue retention and other KPIs for your book of business
• Ability to travel up to 25% of the time

Benefits

• Flexible PTO
• Medical/Dental/Vision plan options
• 401(k)
• Teladoc Health