Strategic Enterprise Account Executive

Summary

Join PagerDuty's dynamic team as a Strategic Enterprise Account Executive in Raleigh, NC or the New York area. You will drive new business and support key strategic accounts, focusing on delivering exceptional sales experiences. This role involves leading a cross-functional team, developing account plans, identifying customer challenges, and generating revenue. You will cultivate existing client relationships and sell to new accounts, exceeding sales quotas and utilizing PagerDuty's sales methodology. The position requires significant experience in enterprise software sales and strong communication skills. PagerDuty offers a competitive salary, comprehensive benefits, and a flexible work environment.

Requirements

• At least 7 years of outside software sales experience, which includes 3 years of experience selling at Strategic and/or Enterprise in a multi-product, complex software environment (SaaS, IT infrastructure or similar industries preferred)
• Able to demonstrate methodology to prospect and build pipeline independently and a demonstrated track record of hitting and exceeding sales targets
• Experience leading large and complex sales cycles within Global 2000 Enterprises, with the ability to understand customers’ needs and translate them into tailored solutions
• Strong presentation, verbal, and written communication skills

Responsibilities

• Lead a cross-functional account team in developing and implementing detailed account plans/strategies to expand existing relationships and acquire new customers. This involves collaborating with teams such as Marketing, Solution Consulting, Customer Success, Business Value,  BDRs, and  Strategic Alliance teams
• Maintain a keen focus on identifying challenges in customers' environments and developing a business-oriented perspective that motivates them to take action in addressing those challenges
• Generate revenue by selling, managing, and cultivating existing client relationships, and by selling to greenfield accounts
• Continuously connecting the dots within your account base to establish executive alignments, foster broad relationships, and engage with targeted teams and leadership
• Demonstrate the ability to navigate a hybrid business approach that combines a frictionless, transactional sales model with a strategic, large deal selling motion, depending on the situation
• Prioritize opportunities and coordinate with your internal team to provide exceptional customer experiences and ensure 100% satisfaction
• Exceed monthly, quarterly, and annual quotas
• Utilize our sales methodology and processes effectively for lead management and sales forecasting
• Commit to pipeline generation and conduct thorough account research

Preferred Qualifications

• Advanced knowledge around DevOps, IT Ops and Platform Engineering
• Familiarity with MEDDICC and Command of the Message
• Strong technical expertise, understanding of engineering culture, and the ability to connect with customers
• Bachelor's Degree or higher is preferable

Benefits

• Competitive salary
• Comprehensive benefits package from day one
• Flexible work arrangements
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
• Paid volunteer time off - 20 hours per year
• Company-wide hack weeks
• Mental wellness programs