Strategic Services Consultant

Summary

Join Sprout Social's Sales & Success team as a Strategic Services Consultant. You will manage customers' implementation experiences, ensuring their success in achieving business goals. This role involves managing strategic consulting projects with deliverables shared with senior executives and enhancing the social media sophistication of both customers and the team. The ideal candidate possesses a blend of product knowledge and customer focus, understands the social media industry and KPIs, and thrives in a fast-paced environment. The position requires 2+ years of experience in social media strategy, professional services, or customer-facing SaaS roles, along with training and software platform navigation experience. Growth opportunities include in-depth onboarding, mentorship, and opportunities to become a Sprout Social product expert.

Requirements

• 2+ years in social media strategy, professional services, or customer-facing roles in SaaS
• Experience in training and in navigating a software platform
• Project management experience

Responsibilities

• Manage customers’ tailored and value-driven implementation experience that ensures customers are set up for success in achieving their business goals
• Manage ongoing strategic consulting projects with deliverables that are shared with multiple stakeholders, including senior executives
• Level up the social sophistication of our customers as well as our team to meet the ever-changing needs of social media

Preferred Qualifications

• Understanding of social networks (in particular Twitter, Facebook, Instagram, and LinkedIn) and social media strategy for large organizations
• Understanding sophisticated use cases for social media strategy, such as influencer marketing and customer care
• Flexibility to work on multiple projects and simultaneously support the Sales and Success team
• Understanding of all components of a software sales process and customer lifecycle
• Excellent communication and presentation skills with the ability to present to a variety of external audiences

Benefits

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members