Strategic Operations Specialist

Summary

Join a fast-growing, global staffing agency as a Strategic Operations Specialist, where you'll play a crucial role in keeping the business running smoothly and driving key projects forward. This versatile role requires a strong operator who can wear many hats, leading pricing strategies, mapping client onboarding workflows, and diving into recruiting or financial reporting. You'll have the opportunity to build and refine scalable SOPs, identify and fix bottlenecks, and manage small teams. The ideal candidate will have 5-8 years of experience in operations, project management, or team leadership across multiple functions, a strong analytical and organizational mindset, and a passion for spreadsheets. Familiarity with tools like Zapier, HubSpot, and ClickUp is a plus.

Requirements

• 5 –8 years of experience in operations, project management, or team leadership across multiple functions
• Background in a B2B environment (ideally in B2B services, SaaS, recruiting/staffing, or tech)
• Strong analytical and organizational skills — you love structure, systems, and spreadsheets
• Experience managing people and cross-functional projects
• You are amazing at Google Sheets. If you’re not, this is not the job for you
• Familiarity with HubSpot, ClickUp, Slack, and Zapier — or fast learners who can ramp up quickly
• A scrappy, adaptable generalist mindset — excited to take on whatever is most important this week
• Excellent communicator who works well across departments and personalities

Responsibilities

• Cross-functional ownership of Recruiting, Finance, Sales Ops, Marketing Ops, or general Business Operations
• Build and refine scalable SOPs; identify bottlenecks and fix them
• Run strategic projects from scoping to execution — pricing, onboarding, process redesign, internal tools, etc
• Create dashboards and reports in Google Sheets or Excel to track performance across departments
• Manage and coach small teams (e.g. recruiters, bookkeepers, AR/AP specialists), depending on your focus area
• Use tools like Zapier, HubSpot, and ClickUp to streamline workflows and automate repetitive tasks
• Forecast revenue, model growth scenarios, and support strategic decision-making alongside leadership
• Coordinate with Sales, Marketing, and Account Management to keep cross-team execution aligned