Strategic Program Manager

Summary

Join PointClickCare as a Strategic Program Manager and deliver implementation projects across various healthcare settings. You will oversee multiple client services teams, ensuring projects are completed on time, within scope, and budget. This senior individual contributor role involves leading projects, coordinating with other team leaders, and managing a portfolio of strategic initiatives. You will not directly manage people but are accountable for the team's performance. The role requires strong leadership, communication, and problem-solving skills. A competitive salary and benefits package is offered.

Requirements

• 3 years project management experience
• Ability to: Identify Stakeholders, Plan Stakeholder Engagement, Manage Stakeholder Engagement, Control Stakeholder Engagement
• Ability to: Plan Communications Management, Manage Communications, Control Communications
• Ability to: Develop Program Charter, Develop Program Management Plan, Direct and Manage Program Work, Monitor and Control Program Work, Perform Integrated Change Control, Close Program or Phase
• Oversee Plan Quality Management, Perform Quality Assurance, Control Quality
• Oversee Plan Risk Management, Identify Risks, Perform Qualitative and Quantitative Risk Analysis, Plan Risk Responses, Control Risks
• Plan Schedule Management, Define Activities, Sequence Activities, Estimate Activity Resources, Estimate Activity Durations, Develop Schedule, Control Schedule
• Plan Scope Management, Collect Requirements, Define Scope, Create the Work Breakdown Structure (WBS), Validate Scope, Control Scope
• Actively listens, understands, and responds to stakeholders; Maintains lines of communication; Ensures quality of information; Tailors communication to audience
• Creates a team environment that promotes high performance, Builds and maintains effective relationships; Motivates and mentors program team members; Takes accountability for delivering the program; Uses influencing skills when required
• Builds and maintains the program team, Plans and manages for program success in an organized manner, Resolves conflict involving program team or stakeholders
• Takes a holistic view of the program, Effectively resolves issues and solves problems, Uses appropriate program management tools and techniques, Seeks opportunities to improve program outcome
• Resolves program problems; Maintains program stakeholder involvement, motivation, and support; Changes at the required pace to meet program needs; Uses assertiveness when necessary
• Demonstrates commitment to the program, Operates with integrity, Handles personal and team adversity in a suitable manner, Manages a diverse workforce, Resolves individual and organizational issues with objectivity

Responsibilities

• Plan the overall program and monitor the progress
• Manage and utilize resources across projects
• Align the deliverables (outputs) to the program’s “outcome” with the aid of the customers change manager
• Define the program governance (controls)
• Manage the program’s budget

Preferred Qualifications

• 5+ years project management experience or 2 years program management experience
• Align program and organization strategy, Develop program roadmap, Assess environment
• Perform program stakeholder identification, Perform program stakeholder planning, Monitor stakeholder engagement
• Define governance structure, Manage issue resolution and program change, Authorize program component changes (initiation, transition, closure), Review program performance, Ensure program conformance to organization standards
• Define program, Formulate program, Prepare program · Deliver program, Authorize and plan components, Oversee and integrate components, Transition and close components, Close program, Provide program activities overview, Manage program integration, Develop program infrastructure, Manage program delivery, Monitor and control program performance, Sustain benefits and transition program, Close program

Benefits

• $126,500 - $136,000 a year + bonus + benefits
• Remote work