Strategic Services Consultant

Summary

Join Sprout Social's Sales & Success team as a Strategic Services Consultant based in Ireland or the UK. Accelerate your career by working with leading brands and sharp minds, designing your own path. Manage strategic consulting projects, enhance customer social sophistication, and provide tailored implementation experiences. The ideal candidate is product-savvy, customer-focused, understands social media KPIs, and thrives in fast-paced environments. This role offers opportunities for professional growth and development within a supportive team.

Requirements

• 2+ years in social media strategy, professional services, or customer-facing roles in SaaS
• Experience in training and in navigating a software platform
• Project management experience

Responsibilities

• Manage ongoing strategic consulting projects with deliverables that are shared with multiple stakeholders, including senior executives
• Level up the social sophistication of our customers as well as our team to meet the ever-changing needs of social media
• Provide Enterprise customers with a tailored and value-driven implementation experience that ensures customers are set up for success in achieving their business goals

Preferred Qualifications

• Understanding of social networks (in particular Twitter, Facebook, Instagram, and LinkedIn) and social media strategy for large organizations
• Experience presenting to large groups in remote and in-person settings
• Excellent customer-facing skills and a customer-first mindset
• Flexibility to work on multiple projects and simultaneously support the Sales and Success team
• Understanding of all components of a software sales process and customer lifecycle
• Excellent communication and presentation skills with the ability to present to a variety of external audiences

Benefits

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Dublin’s city centre, for those who prefer an office setting
• Whenever possible, we want to provide team members the flexibility to work in the location that makes the most sense for them. If you prefer an office setting, this role may be based in our Dublin location. If you prefer to work remotely from another location within Ireland and/or the UK, we will accommodate you as best as possible