Strategic Technical Program Manager

Summary

Join CoLab's Customer Success team as a Technical Program Manager (TPM) to manage the execution of complex R&D deliverables for major enterprise clients. You will build a scalable project management model, coordinating various aspects of customer contracts across Engineering, Product, and Success teams. This customer-facing role requires ensuring clear communication and coordination among internal teams and clients. You will lead program planning, track execution, and act as the primary point of contact for scoped work. Success in this role involves leading multiple enterprise programs, establishing regular customer updates, and providing leadership with clear program health insights. The ideal candidate has experience in B2B SaaS or enterprise software, excels in communication, and thrives in ambiguous situations.

Requirements

• 5+ years of experience in program management or customer-facing project/program roles in SaaS
• Proven ability to lead complex, multi-stakeholder programs across technical and customer teams
• Excellent written and verbal communication skills; able to write crisp updates and facilitate tough conversations
• Highly organized, proactive, and outcomes-driven—you know how to bring structure to chaos
• Experience with common PM tools (Linear, Notion, etc.) and customer collaboration tools (e.g. Slack,G-Suite)

Responsibilities

• Build and run the operational processes to track work tied to customer contracts
• Collaborate with CSMs and PMs to align internal delivery timelines with customer expectations, identifying risks and dependencies to proactively problem solve
• Lead internal planning and execution cadences for commitments, surfacing blockers and risk early
• Define and track success metrics that align delivery milestones with customer value realization (ex: activation, first value, adoption)
• Create and own customer-facing communications including executive reviews around program updates, status, and scope changes
• Develop repeatable frameworks and artifacts (e.g. program trackers, communications templates, risk logs)
• Continuously improve program delivery processes to scale as CoLab’s customer base grows

Preferred Qualifications

• Experience working with Fortune 1000 or large enterprise customers
• Familiarity with B2B SaaS workflows, especially in the engineering or manufacturing tech space

Benefits

• This is a full-time, permanent position with an attractive compensation package that includes stock options
• This role offers an extended health and benefits package that includes unlimited paid vacation and RRSP matching
• Our main office location is in St. John’s, NL where we offer hybrid and remote opportunities
• This role has the flexibility to work from anywhere within Canada