Strategy and Operations Lead

Summary

Join ClassDojo as a highly analytical and creative operator to own and optimize core programs and processes for the Tutor business. You will be accountable for defining and hitting business-critical targets across various high-impact workstreams, focusing on efficiency gains, quality improvement, and business growth. This role involves improving programs and processes, strengthening the offering, and increasing top-of-funnel growth and retention. You will collaborate with various teams to identify bottlenecks, craft experiments, and iterate toward business outcomes. This is a senior role with significant ownership and growth potential. ClassDojo is committed to equal employment opportunity and offers competitive salaries based on location, experience, and skillset.

Requirements

• 7+ years of experience owning and optimizing complex programs or processes in a fast-paced, tech-enabled business
• Track record of delivering measurable business results, especially in ambiguous or rapidly evolving environments
• Strong analytical skills, including knowledge of SQL and ability to run queries
• Bias for action and iterative improvement
• Creativity, scrappiness, and the ability to get both deep into the weeds and to have a high-level view of the overall business so you can focus on the opportunities that will drive the most impact
• Experience using AI to optimize processes and a strong learner mindset; you’re eager to learn new tools and stay on the cutting edge

Responsibilities

• Own and continuously improve strategy and operations for the Tutor business, with accountability for key performance metrics
• Lead projects from identification through execution, including setting strategy, running tests, and iterating based on results
• Partner cross-functionally to align operational improvements with broader business goals
• Mentor other strategists and operators by offering feedback and leading cross-functional programs

Preferred Qualifications

Experience gathering user insights and/or driving storytelling, messaging, or positioning

Benefits

• CA, WA, NY, NJ, CT states: $165,000 - $205,000 (USD)
• All other states in the US: $140,500 - $174,500 (USD)