Strategy And Operations Manager

Summary

Join Pennylane, a rapidly growing Fintech company, as a Strategy & Operations professional to drive sustainable growth within our SME track. You will play a crucial role in translating strategic goals into actionable plans, building operational frameworks, and leading cross-functional initiatives. This position requires 5-8 years of experience in Strategy & Operations, strong analytical skills, and proficiency in project management. Pennylane offers a competitive compensation package, remote work options within Europe (with a two-hour time difference from CET), 25 paid vacation days, company shares, and various other benefits such as a home workspace budget, access to fitness spaces, and language learning resources. We are committed to diversity and inclusion, creating a supportive and collaborative work environment.

Requirements

• > 5-8 years in Strategy & Operations with demonstrable impact in scaling business operations
• > Proven track record of translating strategic initiatives into executable operational plans and projects
• > Proficiency in SQL (or willingness to learn) and data analysis tools to drive decision-making independently
• Strategic vision: ability to connect business objectives with operational requirements while maintaining focus on long-term goals
• Analytical excellence: skilled at distilling complex data into actionable insights that drive business outcomes
• Project management rigor: experience leading cross-functional initiatives from conception to implementation
• Communication and influence: exceptional ability to articulate complex concepts clearly and persuade diverse stakeholders
• Collaborative leadership: talent for building productive relationships
• Problem-solving orientation: demonstrated ability to identify root causes and develop innovative, practical solutions
• To speak English (level is assessed and appreciated according to the department you’re applying to)
• To be energized by an ever-shifting work environment
• To be highly collaborative (within your team or other stakeholders)
• Sufficiently experienced to prioritize business-led actions on your day to day activity

Responsibilities

• Partner with the SME product leadership to define, prioritize, and implement operational roadmaps aligned with business objectives
• Design and establish scalable operational frameworks that support our growing SME segment
• Lead comprehensive analyses to identify market opportunities, operational inefficiencies, and growth levers
• Develop actionable insights and recommendations based on quantitative and qualitative research
• Spearhead strategic initiatives and pilot programs from ideation through implementation and measurement
• Identify and manage complex, cross-functional projects with multiple stakeholders and competing priorities
• Serve as the operational nexus between the SME track and horizontal teams including care, sales, and product
• Facilitate effective collaboration and alignment across organizational boundaries
• Own the OKR process for the SME track, ensuring clarity of objectives and accountability for results
• Design and implement robust tracking mechanisms to monitor performance against key metrics
• Proactively identify performance gaps and develop action plans to address them

Benefits

• You'll be able to work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zone
• Wherever you are based, you will get 25 vacations days paid by Pennylane
• You’ll have a competitive compensation package
• You'll get company shares to enjoy a piece of the success story you're building with us
• You’ll have a budget to turn your home into a more comfortable workspace, as well as a monthly allowance to work from a coworking space whenever you feel like it
• Through our partner Gymlib, you’ll have access to 8000 fitness spaces in Europe and more than 300 activities related to wellness
• You’ll have access to Busuu to perfect your English or your French
• You’ll get the latest Apple equipment
• We are committed to regularly coming together for company events such as Tech Days (which bring remote Pennylaners together every 3 months) or our annual company seminar, fostering significant moments of cohesion for everyone
• If you are based in France, you will have a French contract following French regulation on top of the additional perks : 6 to 12 RTT, 5 weeks PTOs, lunch credits (Swile), Alan Blue healthcare cover and regular events in cities where Pennylaners are mostly presents (Lyon, Bordeaux, Nantes…)