Senior Manager, Technology Operations & Strategy

Summary

Join Marqeta as a Senior Manager, Technology Operations, and lead the IT team in Oakland, California. You will oversee IT strategy execution, manage IT Helpdesk, laptop management, Enterprise Collaboration tools, and office AV equipment. This role is crucial in creating a tech-driven environment that boosts user productivity and ensures smooth user support, secure and reliable infrastructure, and innovative collaboration methods for the hybrid workforce.

Requirements

• Proven experience in a senior management role within IT services
• Excellent leadership and team management skills
• Strong knowledge of IT infrastructure, system administration, and operations
• Deep understanding of IT systems, software, and hardware
• Strong understanding of IT compliance and security protocols
• Strong collaboration skills, with experience working with various departments and stakeholders
• Strong planning skills capable of developing and implementing strategic plans for the IT helpdesk
• This includes setting goals, defining KPIs, and planning resources
• Have a good understanding of the IT industry and keep up-to-date with the latest trends and developments
• Experience with vendor management, contracts, licenses and budget
• Experience with asset management, security and lifecycle (warranties, end of life)
• Excellent problem-solving skills and the ability to make decisions based on accurate and timely analyses
• Should be able to identify training needs and provide appropriate training and development opportunities for their team
• Strong communication and interpersonal skills
• Will be speaking in public often to leadership and team members

Responsibilities

• Supervise the depth and breadth of IT services for the company including IT Helpdesk, building AV equipment, laptop management, Enterprise Collaboration tooling  and HQ large meetings/events requiring hands-on IT support
• Lead a team of IT operations professionals, which includes system administrators, IT helpdesk support staff, asset management personnel, and office building AV engineers
• Formulate and enforce IT policies and best practices to ensure efficient and secure operations
• Establish, track, and present key performance indicators to the leadership team to demonstrate the effectiveness of IT operations
• Work closely with various teams across the organization to ensure that IT systems align with and support business objectives
• Oversee the IT portfolio and set priorities to enhance our technology operations and services
• Supervise the management of hardware, software and related contracts to ensure optimal utilization and cost-effectiveness
• Work in tandem with the security team to ensure the safety and security of our IT systems and devices
• Remain dedicated to the continuous improvement of IT operations, seeking out opportunities for enhancement and innovation
• Oversee the IT budget, including forecasting future costs and implementing measures to control expenses
• Provide leadership and direction for the IT team, including responsibilities such as hiring, training, performance evaluation, and offering professional development opportunities

Benefits

• Multiple health insurance options
• Flexible time off – take what you need
• Retirement savings program with company contribution and after tax contributions
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
• Free therapy sessions, financial and professional coaching, and legal advice
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development