Student Mentor

Summary

Join OffSec as a Student Mentor and provide support and guidance to students through live chat, email, and exam grading. Based on your skills and preferences, you will support various projects, including course training, vulnerable machine testing, and wiki creation. This full-time salaried position requires shift work, including evenings and weekends, and 24/7 availability. International travel may be required for conferences or customer visits. The role involves collaborating with learners, presenting webinars, participating in curriculum design, and troubleshooting lab systems. You will also create and maintain documentation and assist cross-functional teams.

Requirements

• OSCP certification
• CyberSecurity mindset for creative and innovative problem solving
• Must be able to speak, read, write and comprehend English with full fluency
• 3+ years of well-rounded IT experience, including at least 2 years in server-side technologies and management, as well as experience operating and troubleshooting Linux and Windows
• Familiarity with enterprise-level networking configuration
• A strong drive to continually improve customer experience, success, and engagement, leveraging data and metrics
• Excellent interpersonal and customer service skills
• Strong attention to detail, with excellent analytical and investigation skills
• Ability to work unsupervised in a fast-paced environment with tight deadlines
• A strong belief and understanding of being a team player in a remote working environment
• Ability to travel internationally without restriction as needed

Responsibilities

• Engage, collaborate and help learners on the OffSec Community Platform through live chat and email support
• Present live stream videos or webinars for concept demonstration, machine walkthroughs, or topics related to cybersecurity
• Participate in projects including, but not limited to, curriculum and learning path designs, reviewing new courses, and the implementation of new tools and systems, etc
• Exam grading
• Test, configure, deploy, and troubleshoot OffSec lab systems and machines
• Create and maintain department document guidelines, procedures and processes
• Complete daily tasks while providing learner support in a timely and satisfactory manner
• Assist cross-functional teams as needed
• Ability to work a shift schedule, including flexibility to adjust to different time zones as needed
• Travel internationally to help present at conferences or customer locations when needed

Preferred Qualifications

• Experience in teaching and mentoring
• Excellent written and verbal communication skills
• Strong knowledge of networking, virtualization, Windows, storage, and backup
• Prior experience working remotely
• Experience working with customer service ticketing system(s)
• Strong problem-solving skills
• Preferably available for the following shifts: 12:00 - 20:00 GMT and 15:00 to 23:00 GMT

Benefits

• This role is a full-time salaried position with shift work required, including evenings and weekends
• The shift hours will be determined by the student mentor manager