Student Services Advisor

Summary

Join Unitek Learning as a 100% remote Student Services Advisor, advocating for student success throughout their academic journey. You will proactively contact students, providing support and guidance via various communication channels. This role requires strong communication and organizational skills, along with the ability to navigate student information systems. You will collaborate with various departments, act as a programmatic expert, and contribute to student retention strategies. A flexible schedule, including some evenings and Saturdays, is required. Unitek offers a competitive salary, generous benefits, and unlimited growth potential.

Requirements

• Minimum of a Bachelor degree required
• Strong written and oral communication and customer interaction skills to support all students and staff
• High level of integrity and strong work ethic
• Excellent organizational skills
• Strong computer skills and comfort with technology
• Adaptive to change and able to learn new skills quickly

Responsibilities

• Contact students regularly and proactively through virtual meetings, phone, text and email to provide support through tools, resources, services, encouragement, positive reinforcement, and student accountability to ensure smooth transition into the program and throughout the lifecycle of student
• Uses student information system, customer relationship management system and reporting for timely completion of assigned tasks and documents outreach
• Completes telephone or other forms of outreach throughout the student lifecycle to complete prescribed new student welcome calls, orientation preparation, course progress check-ins, at-risk advising, graduation preparation, and other contacts based on established job aids
• Offers comprehensive support to students, seeks to resolve concerns or issues and escalates to the Academic Manager when appropriate
• Supports on-ground*, remote, or online student events for the program vertical, such as virtual orientation webinars, student engagement activities and graduation recognition events
• Acts as a programmatic expert for assigned program vertical, to include knowledge of Admissions requirements, program core and non-core courses, special equipment or technology requirements, high risk courses, specific satisfactory academic progress policy requirements for the program, and any special certifications, exams or tests required to successfully complete the program
• Acts as a resource/amenities expert and can describe detailed information on accessing and using said resources; demonstrates follow through with at-risk students on using resources or amenities as prescribed in advising appointments, such as counseling, tutoring, online library, and other tools available to students within the program vertical
• Conducts regular one-on-ones with each manager to review program vertical goals, performance, job satisfaction, and needs and makes recommendations to support manager and team success
• Executes on strategies developed to support programmatic retention, such as communication campaigns and student events and activities as determined by the department
• Completes departmental training to include cross-functional training opportunities as required/necessary (i.e. Academics, Admissions, Financial Aid, LMS Administration, Registration)
• Attends and participates in team and organizational meetings as required and provides recommendations for improvement based on interactions with students and key observations in role
• Participates actively in one-on-one meetings with manager and executes on management recommendations for success
• Participates in annual review as defined by Unitek Learning requirements
• Handles and documents confidential student information in a professional manner and in compliance with FERPA regulations
• Demonstrates knowledge of policy, procedures, and accreditation requirements to support student success and compliance within programs
• Other duties as assigned

Preferred Qualifications

Experience in counseling, coaching, interviewing, development, education, or related field preferred

Benefits

• Medical, Dental and Vision starting the 1st of the month following 30 days of employment
• 2 Weeks’ starting Vacation per year. Increasing based on years of service with company
• 12 paid Holidays and 2 Floating Holidays
• 401K with a Company Match
• Company Paid Life Insurance at 1x’s your annual salary
• Leadership development and training for career advancement
• Tuition assistance and Forgiveness for you and your family up to 100% depending on program