Customer Service Representative, Bilingual Advisor

Summary

Join Think Academy, a global leader in education technology, as a remote Customer Service Representative (Bilingual Advisor) in Malaysia! This full-time, contract position requires fluency in English and Mandarin. You will provide course consultations, outreach to leads, and excellent customer service. Responsibilities include enrolling students, managing classes and transfers, processing refunds, and mailing materials. You will also assist teaching staff and contribute to course quality assessments. No prior work experience is required, but fluency in both languages and strong communication skills are essential.

Requirements

• Fluent in both English and Mandarin (both spoken and written)
• Quick to learn and master the basic knowledge required for work, with some experience in graphic software
• Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills

Responsibilities

• Enroll trial courses for clients
• Set up new classes in the system
• Manage student transfers between classes
• Process student refunds
• Handle the mailing of course materials
• Recommend suitable classes based on students' learning progress to ensure the smooth delivery of educational services
• Assist teaching staff with additional tasks as needed, such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments

Preferred Qualifications

Proactive, customer-focused individual who can comfortably interact with diverse users and deliver exceptional customer service