Supervisor

Summary

Join Horace Mann General Agency (HMGA) as a Supervisor and play a pivotal role in managing daily operations. Lead and coach a team of HMGA representatives, ensuring exceptional service and meeting key performance goals. Develop talent by hiring, onboarding, and training new representatives. Drive performance by working with the team to meet sales targets and maintain compliance. Collaborate across departments for smooth operations and support agents in resolving challenges. Monitor performance, analyze data, and report on key indicators. This role requires strong leadership, coaching, problem-solving, and data analysis skills.

Requirements

H.S. Diploma or GED Required

Responsibilities

• Lead and Coach – Provide ongoing coaching and mentorship to HMGA representatives to improve efficiency, sales performance, and customer service
• Develop Talent – Hire, onboard, and train new representatives, ensuring they are equipped for success
• Drive Performance – Work with your team to meet sales targets, improve close rates, and maintain compliance and operational excellence
• Collaborate Across Departments – Partner with sales, service, training, and underwriting teams to ensure smooth operations
• Support Agents – Serve as a key resource in resolving product, sales, and process-related challenges
• Monitor and Optimize Performance – Identify performance gaps and implement targeted training strategies to drive improvement in a contact center environment
• Analyze and Report – Track key performance indicators and maintain balanced scorecard reports to measure individual and team success

Preferred Qualifications

• Sales, Customer Service, and Contact Center Experience
• Bachelor’s degree in a business-related field or equivalent experience
• Strong leadership and coaching skills
• Excellent problem-solving and decision-making abilities
• Ability to analyze data and implement process improvements
• Customer-centric mindset with a passion for delivering exceptional service

Benefits

Pay Range: $53,200.00 - $78,550.00 + sales incentive