Supervisor - Screening - Patient Navigation

Summary

Join Guardant Health as a Supervisor of Screening Patient Navigation and lead a growing team supporting patients undergoing preventative cancer screening for the Guardant Shield test. This new leadership role focuses on ensuring patients receive education and guidance throughout the testing process. You will supervise Patient Navigation Specialists, manage workflows, monitor performance, oversee escalated cases, and collaborate with other teams. The ideal candidate possesses a passion for public health and preventive care, along with relevant experience and strong leadership skills. This hybrid role offers a blend of in-office and remote work, allowing for work-life balance while contributing to innovative advancements in cancer care.

Requirements

• Bachelor’s degree in Public Health, Health Education, Healthcare Administration, or related field preferred
• 5+ years of experience in patient navigation, public health, preventive medicine, or diagnostics, with leadership experience strongly preferred
• Passion for early cancer detection and preventive healthcare
• CRM experience (Salesforce preferred) and strong Excel/data analysis skills
• Clear, empathetic communication and people management skills
• Adaptability in a startup-like, rapidly growing environment

Responsibilities

• Supervise a team of Patient Navigation Specialists supporting Guardant Shield screening test patients
• Guide the team in managing high-volume patient workflows and improving sample return rates and test completion
• Monitor performance, provide coaching, and encourage professional growth
• Oversee escalated cases related to eligibility, test instructions, provider coordination, and compliance
• Collaborate with Marketing, Sales, and Product teams to support patient awareness and engagement strategies
• Track KPIs such as patient follow-through, engagement, and return rates to identify improvement opportunities
• Develop SOPs and scripts specific to screening workflows
• Drive continuous process improvements for the screening program with a patient-first mindset

Preferred Qualifications

Bilingual English/Spanish or other language fluency is a plus

Benefits

Hybrid Work Model : At Guardant Health, we have defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays