Supplier Experience Manager

Summary

Join Kojo's growing team as the Manager of Supplier Experience, reporting to the VP of Customer Success. You will lead the strategy and execution of Kojo's Supplier Management and Integration program, ensuring successful platform adoption by hundreds of suppliers across North America. This role involves direct work with customers and suppliers for onboarding, managing relationships at scale, serving as an escalation point for satisfaction issues, and mentoring a team of Supplier Integration Managers. Collaboration with internal teams (Product, Engineering, Customer Success, Support) is crucial for portal improvement and positive sentiment. Proactive supplier enablement through content creation and multi-channel delivery is also expected. The position is fully remote for US and Canada-based candidates, with minimal travel.

Requirements

• 5-10 years working in customer-facing sales or support role for a supplier or distributor to the MEP construction trade contractor business
• Experience with electronic integration between different software/database systems like EDI (electronic data interchange), API (application programming interface), Punchout, etc
• Excellent written, presentation, and verbal communication skills
• Proven track record of operating autonomously and strategically in an externally-facing role
• Strong project management skills and ability to prioritize and stay on top of multiple projects at once
• Exemplary problem-solving skills

Responsibilities

• Work directly with Kojo’s customers and their suppliers to integrate and onboard suppliers and contractors onto Kojo’s Supplier EDI or API integration
• Manage relationships individually and at scale with technical and commercial representatives from Kojo’s supplier ecosystem across North America
• Serve as primary escalation point for both supplier and customer satisfaction with Kojo’s supplier integration solution
• Lead and mentor a high-performing team of Supplier Integration Managers who are currently managing day to day relationships and integration processes
• Work closely with Kojo’s Product, Engineering, Customer Success and Support teams to identify and advocate for improvements to Kojo’s supplier portal to improve time to value, drive portal adoption, and ensure positive supplier and customer sentiment with Kojo’s supplier integration program
• Proactively enable suppliers, customers and internal stakeholders on Kojo’s supplier solution through content creation and multi-channel delivery, both individually and at scale

Benefits

• This position is also eligible for a new hire equity grant and all US-based full time employees are eligible for our full suite of perks and benefits
• The salary for this position is $110,000-$155,000 (USD/CAD dependent on region), commensurate with experience
• This role is entirely remote for candidates in the US and Canada, with less than 10% travel required