Support Analyst

Summary

Join Onit as a Support Analyst and provide world-class technical support to clients using our product suite. You will be responsible for providing front-line product and technical support, developing expert knowledge of Onit's products, educating users, and assisting with account management. This role requires excellent communication and organizational skills, along with 1-3 years of related technical support experience (SaaS preferred). Success in this fast-paced environment demands problem-solving abilities and the capacity to explain complex concepts clearly. Onit will provide product and service training.

Requirements

• Demonstrated ability to quickly understand business requirements and expectations
• Excellent verbal and written communication skills
• Detail-oriented with strong organizational skills
• Excellent Microsoft Office Suite and general documentation proficiency
• Ability to multi-task and prioritize across several projects simultaneously
• High aptitude and EQ

Responsibilities

• Provide front-line and ongoing product and technical support for Onit’s products and solutions
• Develop and maintain expert knowledge on Onit’s product suite
• Educate users on all functions and features of our product line
• Assist with management of account software subscriptions
• Provide feedback and suggestions on product features, product performance, alternative solutions and market trends
• You enjoy working in a fast paced-and dynamic environment, with minimal oversight and direction
• You take responsibility for projects end-to-end, from idea to completion
• Provide assistance to colleagues where needed
• Participate effectively as an individual and team contributor within a multifaceted technology environment
• Support delivery and implementation services as necessary

Preferred Qualifications

• 1-3 years of related technical support is preferred (SaaS software preferred)
• Prior experience working on electronic e-billing or accounting experience is a plus