Support Analyst

Summary

Join Onit as a Support Analyst and provide world-class technical support to clients using our product suite. You will be the first point of contact for client issues, resolving problems and ensuring high levels of satisfaction. This role requires strong technical skills, excellent communication, and the ability to explain complex information clearly. Experience in SaaS software support is preferred, along with experience in e-billing or accounting. You will work in a fast-paced environment, taking ownership of projects from start to finish and collaborating with colleagues.

Requirements

• Demonstrated ability to quickly understand business requirements and expectations
• Excellent verbal and written communication skills
• Detail-oriented with strong organizational skills
• Excellent Microsoft Office Suite and general documentation proficiency
• Ability to multi-task and prioritize across several projects simultaneously
• High aptitude and EQ

Responsibilities

• Provide front-line and ongoing product and technical support for Onit’s products and solutions
• Develop and maintain expert knowledge on Onit’s product suite
• Educate users on all functions and features of our product line
• Assist with management of account software subscriptions
• Provide feedback and suggestions on product features, product performance, alternative solutions and market trends
• You enjoy working in a fast paced-and dynamic environment, with minimal oversight and direction
• You take responsibility for projects end-to-end, from idea to completion
• Provide assistance to colleagues where needed
• Participate effectively as an individual and team contributor within a multifaceted technology environment
• Support delivery and implementation services as necessary

Preferred Qualifications

• 1-3 years of related technical support is preferred (SaaS software preferred)
• Prior experience working on electronic e-billing or accounting experience is a plus