Support Development Engineer

Summary

Join EnergyHub's SupportHub team as a Support Engineer and make a significant impact on a growing organization. You will collaborate with engineering, internal stakeholders, and clients to resolve technical issues, configure programs, build dashboards, and implement solutions. This role requires strong problem-solving, communication, and technical skills, including experience with various tools and technologies. EnergyHub offers a generous benefits package, including 100% paid medical for employees, a 401(k) match, flexible scheduling, and more. You will gain valuable experience working with the latest technologies and contribute to a company focused on creating a clean energy future. The role offers opportunities for growth and development within a dynamic and collaborative environment.

Requirements

• Ability to combine information gained from multiple sources to identify root causes
• Strong organizational skills and an eye for calling out areas for improvement
• Strong communication skills
• Comfort working with internal teams as well as external partners
• Comfort working across time zones and cultures
• An understanding of code versioning concepts and experience with tools like git
• Experience identifying and debugging issues using tools like AWS Cloudwatch, Sentry or Datadog
• Experience working with 3rd Party API’s using Postman
• Experience with a scripting language such as Python
• Experience or familiarity with Fullstack web development
• Experience with the AWS ecosystem (and/or other Azure/GCP/etc.)

Responsibilities

• Identify root causes of technical issues
• Respond to production issues
• Configure programs and data flows between EnergyHub and our OEM or Utility partners
• Configure and update data attributes when no UI is available
• Build dashboards on top of our data warehouse to answer questions or give the team insight into high-value opportunities
• Identify and implement technical solutions to mitigate or correct known issues
• Debug reported issues by looking at logs, data and code (most often in Java, sometimes in Python and occasionally TypeScript)
• Contribute bug-fix PR’s to the codebase
• Create, update, and maintain Python scripts for data migrations, data cleanup, or process improvements

Preferred Qualifications

• Experience working on a level 3 support team
• Experience working with utilities and/or our many device partners

Benefits

• 100% paid medical for employees
• 401(k) with employer match
• Casual environment
• Flexibility to set your own schedule
• Fully stocked fridge and pantry
• Free Citi Bike membership
• Secure bike rack
• Gym subsidy
• Paid parental leave
• Education assistance program